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Health Department website registration problems on Feb. 16, 2021

TACOMA, WASH.—We experienced technical difficulties with our website in the morning on Feb. 16 that may have affected you. We weren’t able to publish a registration link on the site, as promised, at 9 a.m. for the community vaccine event at Franklin Pierce High School.

The problem occurred because our website vendor, Granicus, misconfigured our website. That meant the site couldn’t handle the large volume of traffic we received from people who wanted to register.

Granicus issued a statement in the evening on Feb. 16:

“Today, we experienced a brief disruption of service to the Tacoma-Pierce County Health Department Vaccine Registration page due to a system misconfiguration. The Granicus team takes full responsibility for these issues and worked quickly in partnership with Tacoma-Pierce County Health Department to resolve them. Tacoma-Pierce County Health Department is a reliable local source for Public Health information.”

We are working with Granicus to ensure this doesn’t happen again.

We were able to fill the 1,200 available spots at the event because people could access the registration link via social media and on Pierce County’s website.

We apologize to those of you who were waiting on our website to see the link pop up. We will continue to develop ways for you to register that depend less on rapid use of a registration link you can access. We will announce more community vaccine events in the weeks to come.

About Tacoma-Pierce County Health Department: Tacoma-Pierce County Health Department’s mission is to protect and improve the health of all people and places in Pierce County. As part of our mission, the Health Department tackles known and emerging health risks through policy, programs and treatment to protect public health. We are one of roughly 244 accredited health departments in the country and among six in the state to have met or exceeded the Public Health Accreditation Board’s quality standards. Learn more at

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