WEBVTT

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With the link,
if you happen to log on to ECO the old

37f5055c-1436-4608-9444-139ada77b02d-1
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link,
it'll redirect you and you give a link to

37f5055c-1436-4608-9444-139ada77b02d-2
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the new site.

c0413cc3-0785-4e49-a943-5edfc80db1d8-0
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It will also give you a link to help
pages on our help on our health

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department website.

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It gives the application status where you
can see how many days out we are in

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00:00:20.377 --> 00:00:21.000
applications.

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And it also with the bottom gives how to
links on how to do all of these things.

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So we'll just start with that and then
I'll have Jamie go ahead and drive how to

b3ec37b2-cc00-469f-829a-6c9d59e4bbeb-1
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create an application, get the PCA.

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So I won't be able to see the chat.

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So if you have questions,
it would be better if you speak up

310f8d99-3bd5-4bf9-bbf7-9e2fb4a46e46-1
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because I won't be able to see that
because I'm on one screen and I'm gonna

310f8d99-3bd5-4bf9-bbf7-9e2fb4a46e46-2
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turn off my camera so it doesn't affect
our connection.

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OK, so this is the link to ACA,
which is the online portal Vasala,

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and this is the main page.

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So if you don't have an account,
you can see there's a register for an

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account link up here.

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And then there's a link in blue letters
down here to create an account.

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Also,
you'll see this green but help button.

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This will direct you to our department's
website to that help page that Laurel was

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speaking about.

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So I will create an account.

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You'll see as you move your cursor it
gives you helpful text.

9798ec39-2055-4312-906e-a30c6f914843-0
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The username, e-mail,
password to tell you special characters

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you saw the pop up for that gives you
predefined security questions.

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You can see I filled this out before and
then I'm going to accept the terms of

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service and continue.

89e524f8-6832-4238-bc00-a3014c2bed89-0
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So contact details,
I can select what kind of contact I am.

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So there's designer,
certified professional, individual.

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So if I was doing an application,
maybe just as a one time person,

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maybe I'm applying for a food application
and I'm a construction company and I

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don't intend on doing it again,
I might select individual.

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If I'm a designer,
I'm going to select designer and you can

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see it goes install our own app
organization, etcetera.

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If you choose desire that will we have
the ability to link to your professional

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account for an example.

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And this is something you only have to
fill out once on your account.

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Yes,
you will have the ability to pull this

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information from your account into every
application you do so you don't have to

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reenter it again.

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So that's that's another nice feature of
this.

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We didn't have that in PCO.

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So and if I'm associated with the
business,

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I want to put the business in here.

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But again,
these fields that you can't see what I'm

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pointing at,
these fields that I'm filling out aren't

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required.

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What is important on these though is the
e-mail.

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This is one of our key ways to
communicate with you.

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So making sure you've got a good e-mail
address and you can see I can add my

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address and it expands.

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What's nice about this is once you add it,
like Laurel said,

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I don't have to add it again.

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So I can choose mailing,
billing and submit.

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So now I've been registered and it gives
me a summary of my information.

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It covered the licensing.

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Is there licensing?

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No, that's not.

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It's OK.

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Yeah, just move on to you.

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OK, So I'm going to create an application.

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Even though I created my account,
I hadn't logged in.

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So log in.

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Doctor,
remember the password you just set?

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There you go.

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OK,
so my first step is to select a record

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type.

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When you click the carrot,
it'll show you everything that's under

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that heading.

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So drinking water.

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Here's all the applications that you
could apply for online, on site,

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sewage and then food pools and schools.

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And then there's complaints as well.

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I would just do a design application.

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OK,
so we're gonna do design application

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continue.

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So we're gonna show you one application,
but just something to call out.

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The online applications are very similar.

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They're all going to start with the
property physical location of the

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application and there's help text right
here.

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We're going to enter the street number or
the house number and then the street name

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and I'm going to leave the rest of it
blank and click search.

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I could also enter just the parcel number
and hit search and it will pull in the

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rest of the address and the owner
information.

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If there's just one match on the address
you put in, it'll pull it in.

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If there are multiple properties with the
same house number and street name,

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then you'll get a list to pick from and
you can pick the correct one.

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Once you've selected that then it will
pre populate this information.

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This gets populated from the Pierce
County Assessor's website.

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Go ahead and click, click continue.

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It does get populated from Pierce County
website and their name and first name,

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last name is not parsed out.

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So I think when you go into add a person,
you have to put the name yet.

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So I could select myself as the applicant,
I could select the owner, say continue,

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or I could add somebody totally new if I
needed to.

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But we're gonna say I'm just entering
this on behalf of the owner.

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So I want them to be the applicant.

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So you can see that it's pulled in
information.

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I chose our business instead of a that of
one with just a property owner.

a2eeb28c-41bb-41df-a4e7-09a2daa5d501-0
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And I'm gonna put my e-mail address in
here,

a2eeb28c-41bb-41df-a4e7-09a2daa5d501-1
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but this would be your homeowner's
address or whoever the applicant is and

a2eeb28c-41bb-41df-a4e7-09a2daa5d501-2
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continue.

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So now you can see a green check mark
next to applicant because this

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application requires an applicant.

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The required contact types on
applications vary.

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00:09:24.680 --> 00:09:28.800
So you'll always want to make note that
you look above here.

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If I wanted to add a licensed
professional at this point,

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00:09:35.460 --> 00:09:40.160
I can hit look up and then I could search
by the business.

419b01fe-8f81-4420-971d-3503f81a93de-0
00:09:42.520 --> 00:09:44.720
You can put an Apex Larry's on here.

7533bd15-959b-4a94-b53b-9ac833a41b7c-0
00:09:50.460 --> 00:09:52.300
That's anything that has Apex in it.

876beb04-58d2-4822-884c-170d221a1784-0
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So then we would go in and choose
whoever's current with probably the

876beb04-58d2-4822-884c-170d221a1784-1
00:09:58.542 --> 00:10:02.020
designer for example, and hit continue.

c391e1e0-6abd-4441-aba9-e1b596510a8f-0
00:10:02.880 --> 00:10:04.360
And I did a broad search.

ce95d2e3-fe82-4cf5-9b99-76c10c29a00d-0
00:10:04.360 --> 00:10:06.520
So I could have narrowed that search down.

195802f4-e762-4389-9a45-eb5dbe6f9a75-0
00:10:09.480 --> 00:10:12.117
And at this point in on the last screen
as well,

195802f4-e762-4389-9a45-eb5dbe6f9a75-1
00:10:12.117 --> 00:10:15.777
I could save and come back to this
application if I needed to go do

195802f4-e762-4389-9a45-eb5dbe6f9a75-2
00:10:15.777 --> 00:10:18.200
something else and or I can keep
continuing.

c790518c-bc1b-4c7f-8cdb-ac2e66fa19bc-0
00:10:24.950 --> 00:10:27.639
OK,
so this is the page that's different

c790518c-bc1b-4c7f-8cdb-ac2e66fa19bc-1
00:10:27.639 --> 00:10:32.230
among the applications because it's
specific to that program's needs.

ae66d562-4fcc-49e6-98c4-055c415056ee-0
00:10:33.110 --> 00:10:38.640
So the program element just means
application type.

671b002a-5901-4da1-8324-03e03fbff2db-0
00:10:39.600 --> 00:10:44.360
So if this is a new design,
I'm gonna say design single family.

e96761e5-7e78-4d7e-b854-88c14e4cdf39-0
00:10:45.720 --> 00:10:51.180
If I had if I needed to apply for an A
well in addition to this,

e96761e5-7e78-4d7e-b854-88c14e4cdf39-1
00:10:51.180 --> 00:10:53.280
I could select that here.

e5273acb-3bd3-46ed-abd0-feed72cfaaf2-0
00:10:54.400 --> 00:10:57.240
This is the equivalent of the old
combined application.

3987f512-548e-4b14-86bc-ec92c5358071-0
00:10:57.240 --> 00:11:03.265
You could do one application and submit
for both under one application and you

3987f512-548e-4b14-86bc-ec92c5358071-1
00:11:03.265 --> 00:11:06.240
can see that program elements required.

4b9480d6-8f9f-411c-aee4-9458125d2d83-0
00:11:06.240 --> 00:11:07.920
That's why it has the red*.

4f638e1e-67bd-43f3-ada4-0d62c1d1ee13-0
00:11:26.910 --> 00:11:28.150
I have the lot number.

91719a32-cd31-4236-8bea-2c2b0a340d96-0
00:11:28.950 --> 00:11:31.200
I would fill that out right now.

7b030e44-a455-42df-9c98-8cd00a639269-0
00:11:31.200 --> 00:11:32.760
That doesn't populate from Pierce County.

4f7d0c3d-9db0-4b12-b9cb-6aa95a7cf65f-0
00:11:32.760 --> 00:11:34.400
We're looking in to see if it will.

15aab75a-136c-4b6b-b89b-7f87250604c2-0
00:11:34.400 --> 00:11:36.760
Some of this doesn't from Pierce County.

445fa524-0bcc-4dc7-acc2-46049bbf0e9b-0
00:11:36.920 --> 00:11:42.665
The way their data is stored is in a text
field and so if there's not a one to one

445fa524-0bcc-4dc7-acc2-46049bbf0e9b-1
00:11:42.665 --> 00:11:44.880
match, we can't pre populate it.

40b51685-9225-4973-8ce4-774c2f3c816f-0
00:11:44.880 --> 00:11:47.768
So there are some limitations in the
Pierce County data,

40b51685-9225-4973-8ce4-774c2f3c816f-1
00:11:47.768 --> 00:11:50.200
but we've worked to populate as much as
we can.

fcdeb52d-02f4-43a8-bb6b-92ec7d65f860-0
00:11:50.200 --> 00:11:52.160
But that's one that we think we may be
able to have.

bcfdd37a-bc37-425a-a212-f5f7da35ba59-0
00:11:53.280 --> 00:12:01.200
Just so you know, this is all,
it's similar information to ECL.

2eadc748-cfd7-408a-befd-01ee5bfb3aa8-0
00:12:01.200 --> 00:12:03.800
These questions were modeled right after
that.

e1f33931-cfaf-49a0-a132-9e4aabaa623e-0
00:12:08.200 --> 00:12:09.840
So then I'll say we're on public.

ed653966-041b-4998-a00e-5b4a4627fe52-0
00:12:13.880 --> 00:12:14.840
I didn't select that.

25a25acf-bc43-4cb4-a548-86a83b6d4f70-0
00:12:14.840 --> 00:12:15.400
Oh, you didn't.

1e14e393-9962-4f53-936e-8989dc0f3992-0
00:12:15.440 --> 00:12:15.840
OK.

8c9b3af5-5b9c-443d-b39a-56aa3a8ba23c-0
00:12:17.600 --> 00:12:19.000
And then continue.

62dd439d-1be9-433c-a31b-d9e32decf972-0
00:12:20.280 --> 00:12:29.740
So you can see there's several fields
that I skipped just for ease of this demo

62dd439d-1be9-433c-a31b-d9e32decf972-1
00:12:29.740 --> 00:12:31.160
Attachments.

665ddb68-95b1-46ed-b2f8-2dd16b65226f-0
00:12:31.160 --> 00:12:37.520
This is another place that varies per
application because each application

665ddb68-95b1-46ed-b2f8-2dd16b65226f-1
00:12:37.520 --> 00:12:39.640
requires different forms.

76a1b42f-09ec-45bf-be60-e0f6db48a3fd-0
00:12:40.680 --> 00:12:44.560
This application is asking for Designer
Basic site Plan.

4ee79ff3-06f0-45c1-bb61-9512de1fb5aa-0
00:12:46.120 --> 00:12:48.501
If there are more documents required
there,

4ee79ff3-06f0-45c1-bb61-9512de1fb5aa-1
00:12:48.501 --> 00:12:50.720
you'll see them all listed just in a row.

06713c4d-aea0-4ae2-9eba-5b9bdd3b5ab8-0
00:12:56.640 --> 00:13:03.342
You would navigate to wherever you save
your files that you've developed for your

06713c4d-aea0-4ae2-9eba-5b9bdd3b5ab8-1
00:13:03.342 --> 00:13:09.718
customer, and once it's at that 100%,
the continue button turns green and I'm

06713c4d-aea0-4ae2-9eba-5b9bdd3b5ab8-2
00:13:09.718 --> 00:13:15.440
just going to select the type which is
that designer basic site plan.

bee0fec8-91a9-45b4-a5ca-ef66b70e4e79-0
00:13:15.440 --> 00:13:25.270
Just like it requires save,
I could add additional documents if I

bee0fec8-91a9-45b4-a5ca-ef66b70e4e79-1
00:13:25.270 --> 00:13:26.760
have them.

bba1d343-3199-4a4f-ab52-66e07abdbc8d-0
00:13:26.920 --> 00:13:29.926
If you need in critical areas or whatever
you have to add,

bba1d343-3199-4a4f-ab52-66e07abdbc8d-1
00:13:29.926 --> 00:13:33.800
you just continue to add until you've got
them all on there, then continue.

56151198-6c34-4b8e-9985-4289b5b26898-0
00:13:33.800 --> 00:13:42.344
And this is a review page,
so it gives me the opportunity to check

56151198-6c34-4b8e-9985-4289b5b26898-1
00:13:42.344 --> 00:13:44.640
what I've entered.

06699ecb-5b7c-4f23-8190-3bdcd2f56e9d-0
00:13:45.000 --> 00:13:48.040
If I need to make an edit to any of the
sections,

06699ecb-5b7c-4f23-8190-3bdcd2f56e9d-1
00:13:48.040 --> 00:13:52.600
there's green edit buttons to each and
it'll take me back to that section.

98f6c28a-66c5-444b-ae72-fab011b82558-0
00:13:54.440 --> 00:13:59.872
Just gonna Scroll down,
everything looks good and I'm saying yes

98f6c28a-66c5-444b-ae72-fab011b82558-1
00:13:59.872 --> 00:14:03.800
that I filled this out,
I'm good to submit it.

64665300-ff6c-4f0f-a0ee-ecd303f5a2dc-0
00:14:05.480 --> 00:14:22.290
Continue application specific for our
subject design industry group.

b34d55b4-7d03-41c0-b88b-55b6053da771-0
00:14:24.450 --> 00:14:30.367
The way your application in ACA is set up
like Laurel has said mentioned several

b34d55b4-7d03-41c0-b88b-55b6053da771-1
00:14:30.367 --> 00:14:33.947
times,
it's mirrored off of how it was set up in

b34d55b4-7d03-41c0-b88b-55b6053da771-2
00:14:33.947 --> 00:14:34.240
ECO.

b01ed13d-5188-45ad-a42a-4a1477766c2f-0
00:14:35.560 --> 00:14:41.000
So you will see a difference here in the
quantity being editable.

717fa90d-33f8-4331-9cc1-794d453f8613-0
00:14:42.400 --> 00:14:44.360
Not all applications are like that.

353bea76-b87f-48fd-bbe2-6eba756f20b6-0
00:14:44.920 --> 00:14:48.458
We move forward with everything that was
required and the ECO is still required

353bea76-b87f-48fd-bbe2-6eba756f20b6-1
00:14:48.458 --> 00:14:48.680
here.

5f3fe632-1a9d-49c4-92a2-f0e8280d47bd-0
00:14:48.680 --> 00:14:51.480
This is the only group that did not
require prepayment.

aa6ab662-0238-4397-8017-8f57a1e33120-0
00:14:51.480 --> 00:14:53.400
So that is why this is editable.

ea284bac-7ad7-4afc-b79c-8fa5c369e93c-0
00:14:53.680 --> 00:14:55.360
So you won't see that for everything.

be24ad4d-487d-499b-95eb-b63a586213fb-0
00:14:55.360 --> 00:14:59.633
But in this case,
you would go ahead and hit zero if you if

be24ad4d-487d-499b-95eb-b63a586213fb-1
00:14:59.633 --> 00:15:01.200
you want to prepay it.

dca530b2-a226-4666-a5dd-5cd4f7a3b7cb-0
00:15:01.440 --> 00:15:06.720
Some designers and professional engineers
do want to prepay and you can do that.

d6db69d1-b825-497e-ba88-855e8be789e7-0
00:15:06.720 --> 00:15:11.220
You would just go to the bottom,
leave it one and go to the bottom and hit

d6db69d1-b825-497e-ba88-855e8be789e7-1
00:15:11.220 --> 00:15:11.760
continue.

a118a4ed-10e5-4a69-8edb-33854afd36ef-0
00:15:12.840 --> 00:15:13.400
Is that what it said?

642a48b2-037c-4502-a849-1b6d8a530d9b-0
00:15:13.440 --> 00:15:14.240
Oh, check out.

a81d64ee-21f7-4df9-8941-15d4d27a68ff-0
00:15:14.240 --> 00:15:19.663
If you don't want to and you want to pay
later or get a invoice to send to your

a81d64ee-21f7-4df9-8941-15d4d27a68ff-1
00:15:19.663 --> 00:15:22.240
customer, you would just hit the zero.

53cd47a9-99bc-4c3c-bc4d-2408f695d6ea-0
00:15:22.560 --> 00:15:27.766
If you hit recalculate,
you'll see no fees due down here on no

53cd47a9-99bc-4c3c-bc4d-2408f695d6ea-1
00:15:27.766 --> 00:15:30.080
fees due and then check out.

6d3bfe13-4b9f-4881-a3f0-44516cd78d13-0
00:15:32.320 --> 00:15:33.320
So that is a difference.

77c5533a-024b-40de-8688-cb2f42f3fc18-0
00:15:33.600 --> 00:15:36.884
You'll see in in the help screen,
there's how to submit a a general

77c5533a-024b-40de-8688-cb2f42f3fc18-1
00:15:36.884 --> 00:15:39.880
application for drinking water and food
and community safety.

e058a145-273a-4904-bb5c-deeecc8df46a-0
00:15:40.080 --> 00:15:43.400
There's a separate one for on site
because this is covered in there.

f0d47fea-8671-4438-b5d1-3f7a93c44be9-0
00:15:43.680 --> 00:15:47.366
And then there's a separate one for a
report assistance status because there's

f0d47fea-8671-4438-b5d1-3f7a93c44be9-1
00:15:47.366 --> 00:15:51.146
a little bit of difference in RSS because
you can do a second application on the

f0d47fea-8671-4438-b5d1-3f7a93c44be9-2
00:15:51.146 --> 00:15:51.800
same property.

203ce022-6254-4dfc-a10e-a9720a27eb5d-0
00:15:51.800 --> 00:15:56.280
So I did do separate documents
instructions for those.

0418b8ff-74dc-4ac8-9034-87fbf92dc8a2-0
00:15:57.720 --> 00:16:01.826
So if I was all done and ready to submit
this,

0418b8ff-74dc-4ac8-9034-87fbf92dc8a2-1
00:16:01.826 --> 00:16:08.116
I would click check out or I could say
continue shopping and do another

0418b8ff-74dc-4ac8-9034-87fbf92dc8a2-2
00:16:08.116 --> 00:16:11.000
application or search the system.

a38bc1dc-98ae-4a47-8d05-cdfe61698ca5-0
00:16:17.750 --> 00:16:18.710
Yeah, I think you can.

39c18ecb-50f8-4305-8d88-089d1a529463-0
00:16:18.790 --> 00:16:19.230
OK.

2db1faea-b944-444a-ba40-9a83212f5dff-0
00:16:19.510 --> 00:16:20.590
Do we have any questions?

e0140413-4263-4517-8114-0f0bd33cf47a-0
00:16:20.590 --> 00:16:21.670
I'll take a pause here.

223f5f2b-fbbc-4619-856d-ba3255804de6-0
00:16:24.270 --> 00:16:24.630
Yeah.

8fc954da-34eb-4480-8acd-bf18c1f3b483-0
00:16:24.630 --> 00:16:28.750
Is this located at ECA at tpchd.org?

f626f999-751f-422e-aba9-3c104052069f-0
00:16:29.110 --> 00:16:30.390
Is that how you find it?

0a8192c0-5c52-4cd8-8ac7-bf2025b7e80a-0
00:16:32.510 --> 00:16:37.708
ACA type in production,
the easiest way to find it if you have,

0a8192c0-5c52-4cd8-8ac7-bf2025b7e80a-1
00:16:37.708 --> 00:16:41.120
if you go to do you have the old ECO link?

35d2488a-5e34-4e5d-b2da-bb9536dbefe5-0
00:16:41.120 --> 00:16:42.560
I don't know who I'm speaking to.

f8467aa0-f823-45b6-97b2-ed9af7cf41e6-0
00:16:43.160 --> 00:16:46.040
If you go to the old Brad with Peninsula
Septic Designs.

3b8ee186-c457-45b0-90b1-78556d0dce70-0
00:16:46.200 --> 00:16:48.120
Yeah, Brad, do you have the old ECO link?

b09ff8da-5813-425a-8925-1a00db08d21d-0
00:16:48.120 --> 00:16:51.840
If you go there, there's a link to it.

ea021ee5-6fa2-4c1a-9aaa-15aa261db03f-0
00:16:51.840 --> 00:16:55.426
I sent out some Gov deliveries this
morning that's there and it's on our on

ea021ee5-6fa2-4c1a-9aaa-15aa261db03f-1
00:16:55.426 --> 00:16:56.040
our web page.

ec3f7476-6885-42c3-b226-cb67591de616-0
00:16:56.040 --> 00:16:59.264
So if you go to ECO,
there's there's a link right on there so

ec3f7476-6885-42c3-b226-cb67591de616-1
00:16:59.264 --> 00:17:01.240
that you can then get to the new site.

85296ee1-2733-49ea-b4bd-5601b51ec51e-0
00:17:03.160 --> 00:17:03.280
OK.

54330ee3-e38b-4559-a7d3-9f19d936fa75-0
00:17:03.280 --> 00:17:06.659
Second question is,
will this send out an e-mail to the

54330ee3-e38b-4559-a7d3-9f19d936fa75-1
00:17:06.659 --> 00:17:10.160
client to pay the bill like ECO or do we
have to do that?

ecb2e453-fa71-471a-8b8d-19b5d5c00e6a-0
00:17:11.440 --> 00:17:15.400
We first of all,
we have to create an invoice.

1bab0903-758d-45ee-a77c-bdd80d42e6c5-0
00:17:15.400 --> 00:17:18.346
We'll be checking to make sure that we
got the rights,

1bab0903-758d-45ee-a77c-bdd80d42e6c5-1
00:17:18.346 --> 00:17:22.471
the middle and do an invoice and then we
will send a copy back to you and if

1bab0903-758d-45ee-a77c-bdd80d42e6c5-2
00:17:22.471 --> 00:17:24.828
you've listed the customers,
the applicant,

1bab0903-758d-45ee-a77c-bdd80d42e6c5-3
00:17:24.828 --> 00:17:27.400
we can send it to both of you at the same
time.

22196c35-e2ef-4157-abf4-3cc6ced3776f-0
00:17:27.960 --> 00:17:32.025
I will say then at that point,
once we facilitated getting that to you

22196c35-e2ef-4157-abf4-3cc6ced3776f-1
00:17:32.025 --> 00:17:34.716
guys,
then we are counting on you to follow up

22196c35-e2ef-4157-abf4-3cc6ced3776f-2
00:17:34.716 --> 00:17:36.720
and make sure the customer pays it.

e951df86-ba2b-4e6a-a149-f0b95b5235aa-0
00:17:37.000 --> 00:17:40.950
We're going to be focusing on moving the
applications through that we received

e951df86-ba2b-4e6a-a149-f0b95b5235aa-1
00:17:40.950 --> 00:17:43.700
with payment,
but we are facilitating get that invoice

e951df86-ba2b-4e6a-a149-f0b95b5235aa-2
00:17:43.700 --> 00:17:46.400
out so you can forward and they can make
the payment.

5744b940-2cad-4a99-94fa-c9c9aa1e601b-0
00:17:49.040 --> 00:17:49.520
Gotcha.

68424663-8cdf-44e6-ab4b-2afc57418f0d-0
00:17:49.520 --> 00:17:54.446
And the third question would be how do we
find our old links on ECO and all the

68424663-8cdf-44e6-ab4b-2afc57418f0d-1
00:17:54.446 --> 00:17:58.080
information from the last several years
that we worked on?

fe32d145-1a03-4e91-be7f-b7e499e18004-0
00:17:58.320 --> 00:18:00.000
Is there a way to tie these together?

07c88b51-2e0e-4a51-8153-224d9d1cb636-0
00:18:00.440 --> 00:18:01.440
Absolutely.

253bce09-c903-44f4-bd74-4b38318ee9d7-0
00:18:01.440 --> 00:18:04.722
So when you create your new account,
you'll see also on the help page,

253bce09-c903-44f4-bd74-4b38318ee9d7-1
00:18:04.722 --> 00:18:08.282
let's you want to navigate to the help
page so they can see what I'm talking

253bce09-c903-44f4-bd74-4b38318ee9d7-2
00:18:08.282 --> 00:18:08.560
about.

8e698e64-fb81-46c0-82c1-2bb9260d8576-0
00:18:08.760 --> 00:18:10.960
This is help you can get there from here.

20d7968b-418e-4d0b-bcb3-f5f8acd1d3e6-0
00:18:11.040 --> 00:18:12.240
So this is on our website.

358e34bd-eb6c-4959-9e63-65d2cc1b2680-0
00:18:12.240 --> 00:18:15.672
You can see the application status and if
you Scroll down,

358e34bd-eb6c-4959-9e63-65d2cc1b2680-1
00:18:15.672 --> 00:18:19.920
there's how do I create an account link
my existing active applications.

7294bdf9-0c50-4a6a-8b26-5c7cd61b6436-0
00:18:20.080 --> 00:18:24.567
So we ask you to send an e-mail to EH
septic systems once you've created an

7294bdf9-0c50-4a6a-8b26-5c7cd61b6436-1
00:18:24.567 --> 00:18:25.040
account.

d34f8378-b050-4a71-8f67-46945df54ac6-0
00:18:25.720 --> 00:18:28.485
And if you let us know that you've
created your account,

d34f8378-b050-4a71-8f67-46945df54ac6-1
00:18:28.485 --> 00:18:31.640
Brad will link your old applications to
the to your new account.

d609b634-1440-4a4a-9143-4ced7fc1d5f9-0
00:18:31.640 --> 00:18:34.280
So you can see them all because we know
you have a lot in process.

0d053745-dcd6-40b9-a899-5b34cf90216a-0
00:18:34.280 --> 00:18:36.721
So that's,
and he's been getting to those pretty

0d053745-dcd6-40b9-a899-5b34cf90216a-1
00:18:36.721 --> 00:18:37.120
quickly.

b319d2ff-d1cf-4cc3-ba98-72a9a0cda898-0
00:18:38.000 --> 00:18:38.960
So just let us know.

595a6815-8acf-4865-bf05-c818037c0abb-0
00:18:39.040 --> 00:18:41.069
But we can't,
we couldn't do it until you created the

595a6815-8acf-4865-bf05-c818037c0abb-1
00:18:41.069 --> 00:18:41.520
new account.

9db71710-f92f-4004-8385-1a3d05243cc9-0
00:18:41.520 --> 00:18:44.960
So we're kind of waiting for you guys to
create those and then let us know.

ac41c126-ff5c-463e-a879-45841287a5d6-0
00:18:44.960 --> 00:18:46.160
And we're happy to connect them.

46878e31-a303-466a-9a2b-0ee2c04612b7-0
00:18:47.400 --> 00:18:48.160
OK, Thank you.

71f77b0d-455a-4083-bd4d-8d75d0db655a-0
00:18:48.160 --> 00:18:48.280
Sure.

e952c796-6a68-4b6e-b0b1-02a9e3604f5f-0
00:18:48.880 --> 00:18:49.000
OK.

00eabd22-e932-4d9e-9a39-4ad0c0a3dd9a-0
00:18:50.680 --> 00:18:51.880
Catherine, I see your hand.

eaf90a60-3086-42cd-a823-3e477999c446-0
00:18:52.800 --> 00:18:53.080
Yeah.

a0faa83a-d935-4949-b5b2-c223449c5159-0
00:18:53.080 --> 00:18:59.192
So how long will it take for the the link
to our account to happen 'cause I sent an

a0faa83a-d935-4949-b5b2-c223449c5159-1
00:18:59.192 --> 00:19:05.014
e-mail this morning and we're kind of
flying blind here 'cause we can't see our

a0faa83a-d935-4949-b5b2-c223449c5159-2
00:19:05.014 --> 00:19:05.960
applications?

d7305da0-aa8e-4088-93c3-6b506183957a-0
00:19:06.640 --> 00:19:08.843
Oh,
I'll check with Brad and see you sent it

d7305da0-aa8e-4088-93c3-6b506183957a-1
00:19:08.843 --> 00:19:09.480
to EH septic.

c547dc37-b518-42eb-ace3-a70859a9f9f6-0
00:19:10.240 --> 00:19:11.040
Yes, I did.

5b615216-c0eb-42e1-8aba-bdee98eda0b0-0
00:19:11.400 --> 00:19:11.720
OK.

ab87a458-e156-4f2f-8f26-83c9666bbcd6-0
00:19:12.440 --> 00:19:16.440
And tell me Catherine company name
Harborstone Consulting.

9f184db7-fef6-4739-9d5c-f3ade24f5536-0
00:19:16.720 --> 00:19:17.280
Harborstone.

d92ea988-ed08-476c-886f-24050cf0291b-0
00:19:17.320 --> 00:19:18.920
OK, Yeah, I'll check with him.

bd6e75d6-51a4-455b-b01b-7eb45a32ddc9-0
00:19:19.600 --> 00:19:23.662
And then the other thing is that when you
create your account,

bd6e75d6-51a4-455b-b01b-7eb45a32ddc9-1
00:19:23.662 --> 00:19:28.950
I think it's important to point out that
you have to go and validate your account

bd6e75d6-51a4-455b-b01b-7eb45a32ddc9-2
00:19:28.950 --> 00:19:34.109
before it will be active it because I
created our account this morning and then

bd6e75d6-51a4-455b-b01b-7eb45a32ddc9-3
00:19:34.109 --> 00:19:38.946
I tried to log in and told me my account
wasn't active and I had to go and

bd6e75d6-51a4-455b-b01b-7eb45a32ddc9-4
00:19:38.946 --> 00:19:39.720
validate it.

741faf69-01ee-467e-b487-6ad457fa7e2c-0
00:19:39.840 --> 00:19:44.018
It sent me an e-mail that I had to
validate the account before I could

741faf69-01ee-467e-b487-6ad457fa7e2c-1
00:19:44.018 --> 00:19:44.960
actually log in.

b1fb580f-dcee-45f3-93e5-48209aba33a1-0
00:19:46.560 --> 00:19:47.400
That's interesting.

fa1b1d3e-e5c8-4846-abeb-cd0c50466b52-0
00:19:47.400 --> 00:19:48.760
I haven't had that experience.

f46c9a9e-695d-4675-99af-4fe28e9be23a-0
00:19:48.760 --> 00:19:50.280
So are you active now?

45f86612-f829-4688-9cc5-8c5af78a8baa-0
00:19:50.560 --> 00:19:50.680
Yes.

313dae47-65a3-4e0c-888c-24bf28d2746f-0
00:19:50.680 --> 00:19:52.840
I haven't heard of anyone having that
experience either.

16ce8083-8004-498b-a6c7-89cf17f654a7-0
00:19:52.840 --> 00:19:53.720
So that's interesting.

d44fbdc6-b36e-4ba3-be96-488d3c783293-0
00:19:53.880 --> 00:19:55.000
I have the same problem.

ab833f60-3b8d-4939-8078-275debbf63e1-0
00:19:55.640 --> 00:19:59.160
OK, yeah, thank you.

a9a91e1b-eb22-48a2-bf47-34b7ab8933d4-0
00:19:59.360 --> 00:19:59.880
Good to know.

6926160f-a5d9-4637-a393-9280cd6cd659-0
00:19:59.880 --> 00:20:00.800
We missed that then.

f7b4ddf6-a05e-4a95-a0f3-ef2c0398d55a-0
00:20:04.720 --> 00:20:05.320
That's all I got.

4b3f7bbc-92ff-4a20-adf3-d1ffc343d4e5-0
00:20:07.720 --> 00:20:08.640
OK, Thank you.

16c83201-320d-451c-890d-dbcf83c432c1-0
00:20:12.760 --> 00:20:14.640
OK, seeing no more questions.

fbb2ba8d-c580-41f3-8819-3923da08d6d6-0
00:20:14.640 --> 00:20:20.320
We'll continue on of how to search for a
record.

86afea86-85e7-46e0-acc5-1d0178536a23-0
00:20:23.120 --> 00:20:26.297
Actually,
I think there was one question in that I

86afea86-85e7-46e0-acc5-1d0178536a23-1
00:20:26.297 --> 00:20:26.920
can't see.

3abaa0bb-2639-4f8a-aa16-38bb47ba97de-0
00:20:26.920 --> 00:20:27.280
Can you?

f94820ef-7fc9-4ff4-bd38-7e53c9f08579-0
00:20:27.600 --> 00:20:31.940
Yeah, yeah,
I'm trying to look for the chat now what

f94820ef-7fc9-4ff4-bd38-7e53c9f08579-1
00:20:31.940 --> 00:20:36.280
program element would be selected for a
tank repair?

f9d34e91-646c-4586-afcc-6fda69e292ad-0
00:20:43.160 --> 00:20:45.880
Let's see, let me go back.

c1546935-0aff-41f1-9f6b-e3b49da0aa7d-0
00:20:46.160 --> 00:20:52.538
Actually this is this is really good to
show you because I didn't submit this

c1546935-0aff-41f1-9f6b-e3b49da0aa7d-1
00:20:52.538 --> 00:20:53.520
application.

093b4202-a3f3-43f9-82cb-bf1486b40b9d-0
00:20:56.200 --> 00:21:01.120
I am going to go home and to my records.

5b4b55e3-dc6d-410f-ac5c-52200873ec0a-0
00:21:03.280 --> 00:21:09.744
Now I see that applications in process
the 25 temp that's the year that it was

5b4b55e3-dc6d-410f-ac5c-52200873ec0a-1
00:21:09.744 --> 00:21:15.718
started and then the TMP is just that
it's a temporary record tells me I

5b4b55e3-dc6d-410f-ac5c-52200873ec0a-2
00:21:15.718 --> 00:21:21.120
haven't submitted it yet and then I can
click resume application.

4dc3a385-edfb-4792-b490-f5714c66e936-0
00:21:21.440 --> 00:21:27.880
Now, if you have fees due on this record,
then the action would say pay fees due.

5e9a1008-8c17-4bde-8700-ac5dc1d1f3a1-0
00:21:30.680 --> 00:21:32.840
We'll go back to resume.

3310615a-5b7d-4ad3-a9cc-f1ae7295868d-0
00:21:35.080 --> 00:21:41.017
You see it save the address information
and owner and the contact and license

3310615a-5b7d-4ad3-a9cc-f1ae7295868d-1
00:21:41.017 --> 00:21:42.920
professional information.

e26e4fda-6d30-46bf-8145-2e345be69edb-0
00:21:49.030 --> 00:21:55.350
So you said tank, there's a repair.

097a04f1-072d-42d9-bc7d-eef4e7e54fb4-0
00:21:55.350 --> 00:21:59.960
Partial depends on the type of repair
you're doing.

2859490e-d8b8-411e-a8bd-47174b045906-0
00:21:59.960 --> 00:22:04.500
Are you replacing the tank or are you
just fixing cracks and holes in the

2859490e-d8b8-411e-a8bd-47174b045906-1
00:22:04.500 --> 00:22:05.360
existing tank?

50644ca3-559d-49fb-b8b3-7f960813e5b5-0
00:22:09.480 --> 00:22:11.880
It's the same application, 06/04.

4ddf07e8-93d8-4c32-bfbd-b13750316dfe-0
00:22:13.080 --> 00:22:14.120
No, they'd be two different.

f189825c-8e65-4a89-8bfd-ad18441ed098-0
00:22:14.120 --> 00:22:17.680
There'd be partial repair and then
there'd be tank replacement.

cd742ace-c22d-4a48-9615-75b4d72b239d-0
00:22:17.680 --> 00:22:19.680
If you're replacing the tank, yeah.

868c1a3b-8118-49ec-b6ca-34ed6af4e7f5-0
00:22:20.040 --> 00:22:26.132
So you're just going to select the PE
code that you need and I would say if you

868c1a3b-8118-49ec-b6ca-34ed6af4e7f5-1
00:22:26.132 --> 00:22:31.691
have specific questions on your
application and which to select to reach

868c1a3b-8118-49ec-b6ca-34ed6af4e7f5-2
00:22:31.691 --> 00:22:37.783
out to us and our program staff can help
you more specifically with your direct

868c1a3b-8118-49ec-b6ca-34ed6af4e7f5-3
00:22:37.783 --> 00:22:38.240
issue.

ffc318bf-40af-474b-b1a2-643344d9f8e9-0
00:22:42.120 --> 00:22:45.026
OK,
so we're gonna go to search and because I

ffc318bf-40af-474b-b1a2-643344d9f8e9-1
00:22:45.026 --> 00:22:48.880
didn't save anything there,
you can see it gave me a pop up.

76a131cc-c2e6-4234-8b56-fd3d529406e8-0
00:22:50.880 --> 00:22:54.131
Also,
it shows that record even though I

76a131cc-c2e6-4234-8b56-fd3d529406e8-1
00:22:54.131 --> 00:22:55.480
haven't searched.

40bab9d1-9c17-4488-9e34-e63a79aab2ef-0
00:22:55.480 --> 00:23:02.030
It's going to show my records first up
here so it makes it kind of nice for you

40bab9d1-9c17-4488-9e34-e63a79aab2ef-1
00:23:02.030 --> 00:23:02.440
guys.

09a6ee10-bb8c-439d-b5c8-8a98e2e78a87-0
00:23:02.880 --> 00:23:07.600
I have several in progress so I can
search by the record number if I know it.

a880518a-7de0-4a41-bf33-1e73c6fbe61f-0
00:23:08.720 --> 00:23:16.960
I can search by record type, project name,
address, parcel.

4e305f82-f718-4cc0-923a-f0faa40f691b-0
00:23:29.240 --> 00:23:37.628
I don't really search this necessarily,
so I just go to the application type,

4e305f82-f718-4cc0-923a-f0faa40f691b-1
00:23:37.628 --> 00:23:41.930
which is the on site sewage application.

fc24ee54-6980-40d2-93dc-01839f448ae0-0
00:23:47.690 --> 00:23:47.890
Yeah.

9160f7e9-5034-4d4e-9ec4-b79b734dfec0-0
00:23:48.690 --> 00:23:54.490
So you can see all of these applications
that I'm not associated to.

c2cac391-29c6-416d-b5d2-4618258604ff-0
00:23:58.320 --> 00:23:59.720
So just a general search.

188ad6c9-709b-4474-a5b1-60112566bb8f-0
00:23:59.720 --> 00:24:02.800
I was just gonna share Catherine,
I I did ask Brad.

63b1ac09-e468-4e68-922d-fbc383ae3957-0
00:24:02.800 --> 00:24:05.000
He said he linked your account about 15
minutes ago.

d7ab9758-4ec8-4cff-8956-38700af28b90-0
00:24:05.000 --> 00:24:06.240
So I would double check that.

0691faee-ec1f-471c-83f3-9d4dd7e2d08b-0
00:24:08.720 --> 00:24:12.720
And to see into a record,
you would click the record number link.

49c478fb-662e-4004-a971-905f86d8b473-0
00:24:19.270 --> 00:24:22.524
So it shows you across the top the record
number,

49c478fb-662e-4004-a971-905f86d8b473-1
00:24:22.524 --> 00:24:25.910
the application type and the record
status pending.

6ebf7a6b-18b0-403a-9bcf-1f829da44fbe-0
00:24:27.070 --> 00:24:30.470
And that will change as your application
moves forward.

d0065038-955a-433b-b929-405c20836407-0
00:24:31.600 --> 00:24:37.200
Record info you can drill into the record
details.

419a8d6d-f33c-4c04-8c31-d0aa39d80ee6-0
00:24:38.200 --> 00:24:41.278
So it's record details is like a copy of
what you submitted,

419a8d6d-f33c-4c04-8c31-d0aa39d80ee6-1
00:24:41.278 --> 00:24:43.600
like we used to send you an ECO,
you can see.

2b61ef95-b4cf-484e-8e3a-bd7c56458e9c-0
00:24:43.600 --> 00:24:43.720
Yeah.

7f93aa36-8185-4d18-974d-28f1e637c662-0
00:24:43.720 --> 00:24:45.680
And you can see it down here too.

0190e460-eb9f-4635-92bd-dbd6890418b0-0
00:24:45.960 --> 00:24:46.280
OK.

ffd1cf06-3f9f-452a-8acb-cd566f13e65a-0
00:24:47.440 --> 00:24:52.760
What what you see here depends on
permissions.

f0bf6a60-ff13-4c20-8851-10b6c16b7be0-0
00:24:52.920 --> 00:24:59.766
So if you're logged in versus if you're
not logged into an account to their

f0bf6a60-ff13-4c20-8851-10b6c16b7be0-1
00:24:59.766 --> 00:25:02.920
account and then processing status.

ba810215-0f48-4f63-8aea-0e10a21d94e5-0
00:25:03.440 --> 00:25:10.640
This is gonna show you all the steps in
our workflow.

a7f52bf5-1803-4f05-a3f0-f62982b8d4b5-0
00:25:11.280 --> 00:25:14.000
It's how we move the the application
forward.

ff1d3432-a7b4-4d09-b188-2e0fe8937122-0
00:25:14.000 --> 00:25:17.600
So of course this will vary based on
application type.

21bafa6c-7e81-45f5-a712-25c5b1bccc2b-0
00:25:17.600 --> 00:25:26.525
And you can see this one's in application
intake and marked as payment pending and

21bafa6c-7e81-45f5-a712-25c5b1bccc2b-1
00:25:26.525 --> 00:25:32.440
they get checked off as you as you
proceed through it.

e1b61ead-52d5-449c-9525-3f91b67a52c3-0
00:25:32.440 --> 00:25:36.155
This one is a new application,
but you'll see you can proceed through

e1b61ead-52d5-449c-9525-3f91b67a52c3-1
00:25:36.155 --> 00:25:38.120
and see where it's at in the process.

29a8600d-9347-4bf7-a6e0-543b6f628fd1-0
00:25:38.120 --> 00:25:42.000
Similar to the old tracker across the top
of ECO.

f441340b-09c0-4228-ba90-1eaf58d2d826-0
00:25:42.000 --> 00:25:49.320
It's just it's vertical here in
attachments as well.

12e7c29c-2511-4879-afa0-8ce96bcb943b-0
00:25:51.560 --> 00:25:54.600
Can see any attachments you've submitted
here.

c65bfebf-537f-48cd-91e0-46d308296bf2-0
00:25:56.960 --> 00:26:01.160
I can't add any attachments because I'm,
I'm not associated to this record.

421d4df3-4434-4b1f-9f3d-dd4ea8c031c0-0
00:26:02.080 --> 00:26:03.480
My account is.

a5589cc4-19e9-471a-9a8b-6a3029c18a8a-0
00:26:04.440 --> 00:26:09.185
So yeah,
that's all information over here that

a5589cc4-19e9-471a-9a8b-6a3029c18a8a-1
00:26:09.185 --> 00:26:15.344
you'll be able to see as it,
as we move through the process,

a5589cc4-19e9-471a-9a8b-6a3029c18a8a-2
00:26:15.344 --> 00:26:22.210
you'll be able to see inspections that
have been done and comments.

1cb28b6a-b311-44bc-bc9b-acf77dcf0443-0
00:26:22.210 --> 00:26:26.411
So you'll have access actually to
probably a little bit more than you had

1cb28b6a-b311-44bc-bc9b-acf77dcf0443-1
00:26:26.411 --> 00:26:29.250
before and the reports will be under
attachments.

5c55b803-7fe2-455f-8c4a-33679acdfb29-0
00:26:29.890 --> 00:26:31.170
So then payments.

57876f49-45ed-4e3c-babb-a7c31fd3d4b0-0
00:26:32.010 --> 00:26:37.800
Here's a place where you could pay the
fee as well if there was fees due on this.

fde6b03e-700f-4412-93c6-da83f017bafa-0
00:26:39.240 --> 00:26:42.800
So this is the case with the on site that
it came in without a payment.

a8ab6d1e-8f7b-4fe6-88df-77a0f6b33adc-0
00:26:42.800 --> 00:26:45.981
We have to touch it,
go create an invoice and once that's done,

a8ab6d1e-8f7b-4fe6-88df-77a0f6b33adc-1
00:26:45.981 --> 00:26:49.560
you would see it here and we'd send you a
link to come here and pay it.

d13b7968-fc92-481a-a675-aa1166585a77-0
00:26:50.120 --> 00:26:50.480
Yes.

3d07efea-a0b9-47bc-b20f-fd909b2e487b-0
00:26:51.200 --> 00:26:53.680
So that's why you're not seeing anything
right now on this one.

ac3551d7-9cb8-400e-8979-a2c74e2ea09a-0
00:27:08.480 --> 00:27:09.640
You might scroll bar.

6ab2a4d0-1a4c-402b-95a9-4ca713a88eb3-0
00:27:09.640 --> 00:27:13.240
So this is another limitation that we
don't love about this.

47b99308-fbe3-4696-a991-b3cfa574ef19-0
00:27:13.240 --> 00:27:15.105
I mean,
you can see there's a lot of white space

47b99308-fbe3-4696-a991-b3cfa574ef19-1
00:27:15.105 --> 00:27:15.600
on each side.

f5e407d3-ba9d-45e7-a0e6-6a9498a0d366-0
00:27:15.600 --> 00:27:20.061
It's one of the key things that they're
working on with the ACA improvement is

f5e407d3-ba9d-45e7-a0e6-6a9498a0d366-1
00:27:20.061 --> 00:27:22.320
this is what they call an iframe window.

ee2e9b73-1f1b-4d65-9732-1da0a7fcec16-0
00:27:22.320 --> 00:27:26.705
If you're a technical, if you're not,
you have a scroll bar that you can't see

ee2e9b73-1f1b-4d65-9732-1da0a7fcec16-1
00:27:26.705 --> 00:27:27.760
all the way across.

12be937c-7007-4f98-92e2-2bf6d64b28e1-0
00:27:27.760 --> 00:27:33.400
So hopefully that will be easier to read
and we're looking at if we can adjust the

12be937c-7007-4f98-92e2-2bf6d64b28e1-1
00:27:33.400 --> 00:27:38.158
order in which these are listed because
sometimes on your own screen,

12be937c-7007-4f98-92e2-2bf6d64b28e1-2
00:27:38.158 --> 00:27:42.440
so you see under Action Resume
application, did you move that?

553e7852-74b8-4faa-abe9-190e9cc9865b-0
00:27:42.760 --> 00:27:44.080
So it was all the way over on the right.

a53cb324-b53e-464d-b4f9-0e5a252a44ae-0
00:27:44.080 --> 00:27:45.480
That's something you're going to access a
lot.

c6d87993-f293-4809-b31f-853d74386516-0
00:27:45.480 --> 00:27:49.160
We already moved it over so it shows in
the first part of the screen.

7829a8d9-ee2d-44be-b29f-32f969b729eb-0
00:27:49.160 --> 00:27:51.480
So hopefully you won't have to scroll
over to find that.

ccf26e56-0333-4c78-97dc-e6c52e97c027-0
00:27:51.840 --> 00:27:53.640
We know that's something you'll access a
lot.

ac5703de-1493-4b9b-9ba3-8f5aa04f6cd1-0
00:27:56.760 --> 00:28:01.720
Skip it here and see if I have right.

d12dbac2-a17c-4bc7-aa6f-8fc61a2a07d6-0
00:28:01.960 --> 00:28:04.000
So you can also see the status here.

8359b885-7f4e-4bc4-b8cd-25a2a2886062-0
00:28:04.360 --> 00:28:05.840
Just kind of wanted to call that out.

b0c73ec1-6d70-44f5-9aa7-53143c375ba3-0
00:28:06.880 --> 00:28:09.920
This one's in payment pending revisions
received.

002a3a4c-783d-4284-9d79-c2467b91987d-0
00:28:09.920 --> 00:28:15.373
So if you were just doing a quick look,
you wouldn't have to drill all the way

002a3a4c-783d-4284-9d79-c2467b91987d-1
00:28:15.373 --> 00:28:18.480
into the record to see where the status
was.

e8bc4511-5561-41f4-a2ca-b3e4a6826bb1-0
00:28:23.000 --> 00:28:27.408
So I would expect if you're on your
account, you looked at your records,

e8bc4511-5561-41f4-a2ca-b3e4a6826bb1-1
00:28:27.408 --> 00:28:32.240
then you would be able to see, yeah,
just the ones that you're associated with.

df1506cb-9844-4b3d-b507-8e59d15e81ee-0
00:28:33.160 --> 00:28:33.960
You wouldn't have to look.

9d323438-4482-4dcb-9d4c-a5f544a39706-0
00:28:33.960 --> 00:28:35.440
You could look at all of them if you want.

c0187ff4-50da-463c-8077-f1358c25f189-0
00:28:35.440 --> 00:28:37.000
They're there and you can see them all.

02da5543-67e1-4ae9-9061-db780d735518-0
00:28:37.000 --> 00:28:48.726
But if generally you just care about the
ones you need to take action on,

02da5543-67e1-4ae9-9061-db780d735518-1
00:28:48.726 --> 00:28:57.600
just gonna show you what the pay fees
think looks like.

88807f1a-8f50-408c-ad1b-7c4185ad3719-0
00:28:57.600 --> 00:29:04.760
Maybe if it's if you want to look up,
it's due.

87d5fa89-c15f-43c4-833f-7e7057ad44d7-0
00:29:05.280 --> 00:29:05.920
I have one.

8d369437-bd8b-4985-a86d-969fd2a87fb6-0
00:29:06.400 --> 00:29:09.160
They clean up, they paid it.

61439dd3-c37c-41e2-8863-ed7ee210c339-0
00:29:09.160 --> 00:29:09.960
Is that what she said?

1658f6a2-b7dd-414f-b239-52efedc06c9c-0
00:29:10.760 --> 00:29:12.936
Yeah,
she had an example and somebody already

1658f6a2-b7dd-414f-b239-52efedc06c9c-1
00:29:12.936 --> 00:29:15.680
paid it, so I guess the system's working,
so that's good.

92ba325d-4eb7-4a72-8860-98196e61e163-0
00:29:38.800 --> 00:29:39.720
Let me find one.

a7013929-db39-4161-97e5-f34eec2051d7-0
00:29:39.720 --> 00:29:42.240
Does anyone have an example of 1 you know
isn't paying?

d620ef13-4a0a-45f6-9636-c3b2d68d6ec9-0
00:29:42.240 --> 00:29:55.460
I'll look one up in our OK so I'm gonna
search by account record which should

d620ef13-4a0a-45f6-9636-c3b2d68d6ec9-1
00:29:55.460 --> 00:30:05.800
have some so you can see that the action
says paid fees due.

84d23a4a-3130-44a6-8eaf-edd37c2149a2-0
00:30:07.480 --> 00:30:16.902
So you can click directly there or you
could drill into the record by the blue

84d23a4a-3130-44a6-8eaf-edd37c2149a2-1
00:30:16.902 --> 00:30:20.480
link that we had shown before.

74155765-d794-4a4c-9b33-755a1b12c789-0
00:30:21.920 --> 00:30:23.160
Just gonna show that again.

18c98c0e-1723-4c05-9bef-c74ca834c5a7-0
00:30:30.800 --> 00:30:35.090
So I can click the pay fees or I can
click the record number to see

18c98c0e-1723-4c05-9bef-c74ca834c5a7-1
00:30:35.090 --> 00:30:36.920
information about the record.

01c3057b-ef7e-4be2-96b6-5695539765a4-0
00:30:44.200 --> 00:30:49.040
So you can see this is a fee where the
quantity is not editable.

9575731f-3d05-43cb-acdc-99426202678d-0
00:30:50.560 --> 00:31:01.560
So I would click check out and then it's
added it to my cart so I can edit my cart.

da438812-265c-4960-9596-623513aab61a-0
00:31:04.000 --> 00:31:09.935
If I didn't want to pay both of them or
if I wasn't ready to submit this on site

da438812-265c-4960-9596-623513aab61a-1
00:31:09.935 --> 00:31:12.720
application yet, I would click remove.

1873a7fa-af4e-4773-a3af-82cbb0bfa8f1-0
00:31:14.560 --> 00:31:17.680
So it's going to delete from my shopping
cart.

e29dff88-3dff-47d8-bbe4-e06f88827fd2-0
00:31:17.680 --> 00:31:21.031
So I'm going to say OK,
didn't delete your whole application just

e29dff88-3dff-47d8-bbe4-e06f88827fd2-1
00:31:21.031 --> 00:31:22.200
from the shopping cart.

d04bb495-5d37-4e5a-8247-45beb0c18f8d-0
00:31:22.280 --> 00:31:22.560
Yep.

5ccea285-d2ad-4909-8ca0-94fa871e08ae-0
00:31:24.360 --> 00:31:28.400
And then I would save and close because
this is just me editing my cart.

cd7ee00c-7277-4503-9762-5bf4a1cc9957-0
00:31:31.840 --> 00:31:35.527
So for onsite applications,
what we will send you is an e-mail that

cd7ee00c-7277-4503-9762-5bf4a1cc9957-1
00:31:35.527 --> 00:31:39.920
has the record ID to look it up under
instructions how your customer can pay it.

7f7958f5-1982-46bb-8c88-6498bd9c764a-0
00:31:39.920 --> 00:31:41.599
You can forward,
we'll send it to both of you,

7f7958f5-1982-46bb-8c88-6498bd9c764a-1
00:31:41.599 --> 00:31:42.600
but then you can forward it.

e5d653e7-ccd8-4e5f-ac6c-3518799cf712-0
00:31:42.600 --> 00:31:46.760
So it we'll make it straightforward so
they can get there easily.

8d03ff3b-4e2e-4a41-9c74-e171f471d069-0
00:31:46.760 --> 00:31:52.320
And then if I was ready to pay this,
I would click check out.

9d0694e2-c138-4823-891b-3bd839a935e9-0
00:31:58.360 --> 00:32:04.143
And then I would choose my payment option,
whether I was going to use a credit card

9d0694e2-c138-4823-891b-3bd839a935e9-1
00:32:04.143 --> 00:32:06.760
or pay via my bank account via echeck.

ae79321e-1c6b-43ff-849c-f193bc23ca6a-0
00:32:09.440 --> 00:32:14.240
So that is a new option we have for
people generally.

3f85b9c7-de9f-42d6-be4c-c54ad12a2fb6-0
00:32:14.240 --> 00:32:19.262
And I know our agencies no different are
looking at credit card convenience fees

3f85b9c7-de9f-42d6-be4c-c54ad12a2fb6-1
00:32:19.262 --> 00:32:21.680
or service fees for for the percentage.

aaee0493-e1bc-4112-9438-00078d79cb89-0
00:32:22.400 --> 00:32:24.840
And I believe that will not be true for
our bank account.

9843f586-512b-42c7-bd4e-1819eac5b4c0-0
00:32:24.840 --> 00:32:29.848
I know if anyone has kids in college,
it was always much cheaper to do it with

9843f586-512b-42c7-bd4e-1819eac5b4c0-1
00:32:29.848 --> 00:32:30.800
a bank account.

78ca45b2-b12c-4eed-847f-09a6a12c8b7a-0
00:32:30.800 --> 00:32:35.633
So you have either option or your
customers have an option how they choose

78ca45b2-b12c-4eed-847f-09a6a12c8b7a-1
00:32:35.633 --> 00:32:37.760
to pay for it so that that's new.

d9fc98e1-d3b5-4bf0-a42b-2fa6a826c229-0
00:32:41.160 --> 00:32:44.115
So that's kind of then they would,
once you hit submit payment,

d9fc98e1-d3b5-4bf0-a42b-2fa6a826c229-1
00:32:44.115 --> 00:32:46.425
which I don't think you want to do at
this point,

d9fc98e1-d3b5-4bf0-a42b-2fa6a826c229-2
00:32:46.425 --> 00:32:49.103
it takes you to a payment portal,
our new payment portal,

d9fc98e1-d3b5-4bf0-a42b-2fa6a826c229-3
00:32:49.103 --> 00:32:50.120
and we've tested that.

49fb6311-0d14-4d2b-8911-d925e4af43cd-0
00:32:50.120 --> 00:32:51.200
That's working really well.

844d5abb-d0d3-4505-a123-39c08770a7a6-0
00:32:51.200 --> 00:32:56.552
And you'll get a receipt that says what
other things do we want to cover or any

844d5abb-d0d3-4505-a123-39c08770a7a6-1
00:32:56.552 --> 00:32:58.760
questions against stopping there?

c31664eb-542f-4efe-a53d-d868124a1b18-0
00:33:05.040 --> 00:33:06.400
Hey, Laurel, this is Catherine.

c46d6274-4813-475c-bf41-11f52403af27-0
00:33:06.840 --> 00:33:07.200
Yeah.

3483ffc0-41e6-45ee-bd78-57c4a5f7d591-0
00:33:07.840 --> 00:33:08.000
Hey.

55e0898f-618f-4e2a-8c9b-eae2c9b4b945-0
00:33:08.120 --> 00:33:10.760
So I got, I have my files.

4d7469f7-418b-4dd4-a525-bb730ac4939d-0
00:33:10.760 --> 00:33:11.280
Thank you.

4bd83af4-d153-4a4a-a69e-50effc288476-0
00:33:12.240 --> 00:33:17.285
So question is there I I guess I would
have thought that our applications would

4bd83af4-d153-4a4a-a69e-50effc288476-1
00:33:17.285 --> 00:33:19.240
have shown up on our dashboard.

6ec9cecd-e65d-47f9-9a7c-f6282972f9d5-0
00:33:19.840 --> 00:33:24.590
Is there can you,
is there a way to put them on the

6ec9cecd-e65d-47f9-9a7c-f6282972f9d5-1
00:33:24.590 --> 00:33:29.980
dashboard or is there a way to make it so
when you log in,

6ec9cecd-e65d-47f9-9a7c-f6282972f9d5-2
00:33:29.980 --> 00:33:33.360
it goes right to your records screen?

c45e2822-7903-4baf-826d-b16eaf2d0c6a-0
00:33:36.560 --> 00:33:41.160
I think I'll definitely need to look into
that, Catherine.

bc167285-3531-4c45-bb03-5773f1bc85c2-0
00:33:41.440 --> 00:33:48.288
But I think we can utilize this view
collection maybe to get them to show up

bc167285-3531-4c45-bb03-5773f1bc85c2-1
00:33:48.288 --> 00:33:49.000
for you.

761956a9-dbb4-4146-8277-1714e2f440d6-0
00:33:50.280 --> 00:33:51.920
So you see your cart and then you.

7d563f2c-8285-4a99-883a-fb3ee072bb41-0
00:33:51.920 --> 00:33:55.592
So this Oh my collection will be all your
applications and then you have work in

7d563f2c-8285-4a99-883a-fb3ee072bb41-1
00:33:55.592 --> 00:33:56.000
progress.

5744d5a4-0f4c-41e1-9d2e-9d564c0c4c7b-0
00:33:56.320 --> 00:33:59.380
Yeah,
I would expect if you've got existing

5744d5a4-0f4c-41e1-9d2e-9d564c0c4c7b-1
00:33:59.380 --> 00:34:02.996
application,
then you'd want to see if I think if I

5744d5a4-0f4c-41e1-9d2e-9d564c0c4c7b-2
00:34:02.996 --> 00:34:08.143
click view all records from from the
dashboard here, if I click view all,

5744d5a4-0f4c-41e1-9d2e-9d564c0c4c7b-3
00:34:08.143 --> 00:34:10.160
it should show me everything.

7881c1cc-08a9-4207-ba48-21eb52e5db40-0
00:34:11.000 --> 00:34:13.920
It's hard to show you when I don't have
any applications.

0329910c-e90b-449d-a72a-1aef566fde2d-0
00:34:15.040 --> 00:34:17.800
We definitely make a note of that and
follow up.

e83bf049-500a-4e7f-a9fa-83ffa5e8bbaf-0
00:34:19.080 --> 00:34:22.722
Oh,
it looks like it just takes you to your

e83bf049-500a-4e7f-a9fa-83ffa5e8bbaf-1
00:34:22.722 --> 00:34:25.040
records page when you click.

03b8c08c-6118-4967-bc0b-4d2290cfbefd-0
00:34:25.480 --> 00:34:27.400
So you're still not seeing all of them
there.

dbcac059-0f4f-47c8-b366-ecd0daf64034-0
00:34:27.480 --> 00:34:31.390
Yeah, when you click,
when you click View all records down in

dbcac059-0f4f-47c8-b366-ecd0daf64034-1
00:34:31.390 --> 00:34:35.047
Work in progress,
it just flips you over to your records,

dbcac059-0f4f-47c8-b366-ecd0daf64034-2
00:34:35.047 --> 00:34:36.120
the records page.

1e738e86-4686-427d-af11-b02112bdd49e-0
00:34:39.520 --> 00:34:41.240
We're making a note and we'll follow up
with that.

a9405b11-9959-4bd5-abfd-bda39053a199-0
00:34:41.240 --> 00:34:44.200
I mean to me it would look like work in
progress.

082e8dec-f24c-484e-a63f-b8fe5a8c1781-0
00:34:44.200 --> 00:34:47.497
Or if you,
if you look at the record ID and work in

082e8dec-f24c-484e-a63f-b8fe5a8c1781-1
00:34:47.497 --> 00:34:49.400
progress, see it says 25 temp.

9b06e7a4-dc56-4fb1-8f1c-9362a94ecc84-0
00:34:49.880 --> 00:34:54.608
Those are all files that you've started
that have not been submitted to the

9b06e7a4-dc56-4fb1-8f1c-9362a94ecc84-1
00:34:54.608 --> 00:34:56.600
system as accepted applications.

f47d79b6-d17d-4714-9c67-611de56688ce-0
00:34:56.600 --> 00:34:57.480
That's why it's temp.

18625fa6-3806-4a38-977d-b234ba7295b5-0
00:34:57.480 --> 00:35:03.708
Once they're accepted,
you'll see an in your case you'll see an

18625fa6-3806-4a38-977d-b234ba7295b5-1
00:35:03.708 --> 00:35:06.920
OSS 2025- and a six digit number.

f62135b0-dd32-4a54-8910-a508cfe646c6-0
00:35:06.920 --> 00:35:07.680
I think it is.

f9ad3d10-0354-43fd-87fc-d1a97d306b21-0
00:35:08.840 --> 00:35:12.400
So we know that's a temporary record
that's you're getting ready to submit,

f9ad3d10-0354-43fd-87fc-d1a97d306b21-1
00:35:12.400 --> 00:35:15.680
but there should be a way that you can
see your existing application.

49c521c9-9189-41d2-b69b-d30dde3fb11b-0
00:35:15.680 --> 00:35:18.160
So we will get back with you all on that.

8e167caf-5532-43d7-bfdc-152c02dfdc98-0
00:35:22.320 --> 00:35:24.600
That's the point of connecting him to
your account.

83f68dfd-c8c1-42f5-b0e3-94234f647fc3-0
00:35:42.120 --> 00:35:46.160
Can you walk through the process of
releasing an installation permit?

2e9f6111-d429-4416-aec4-7a431bcca6d8-0
00:35:54.120 --> 00:35:59.770
So right now we've got documented you can
follow the same process that you're doing

2e9f6111-d429-4416-aec4-7a431bcca6d8-1
00:35:59.770 --> 00:36:00.040
now.

99294065-4b08-449f-b0ac-7d07b5f3336e-0
00:36:00.040 --> 00:36:03.316
I mean,
so if you call them in online either on

99294065-4b08-449f-b0ac-7d07b5f3336e-1
00:36:03.316 --> 00:36:07.480
our website calling for release,
they'll still come in here.

1c462358-b3db-4cf5-ab9f-e39562ba20fb-0
00:36:07.480 --> 00:36:11.160
We'll invoice and send an invoice to
normally that goes to the installer and

1c462358-b3db-4cf5-ab9f-e39562ba20fb-1
00:36:11.160 --> 00:36:11.400
paid.

eb5e816f-06b6-4013-b3bc-96b31fd1f54a-0
00:36:11.720 --> 00:36:13.080
You will be able to do that.

c55e510d-2478-4576-bc4f-08f3dbe4e551-0
00:36:13.080 --> 00:36:16.327
And I don't, I,
I don't have that requesting right now,

c55e510d-2478-4576-bc4f-08f3dbe4e551-1
00:36:16.327 --> 00:36:19.458
but you will be able to go in as long as
the contact,

c55e510d-2478-4576-bc4f-08f3dbe4e551-2
00:36:19.458 --> 00:36:22.880
the designer and the installer are
contacts on the record.

90099e32-7ca5-4b53-8c3b-1c9d2dd8dee5-0
00:36:22.880 --> 00:36:27.152
So as you're entering when you call it or
when you send in for release of permit,

90099e32-7ca5-4b53-8c3b-1c9d2dd8dee5-1
00:36:27.152 --> 00:36:30.070
we would add the installer as a contact
if you haven't,

90099e32-7ca5-4b53-8c3b-1c9d2dd8dee5-2
00:36:30.070 --> 00:36:32.520
because sometimes you don't know that
upfront.

3687ea7e-5d52-400b-b3ab-451826e92633-0
00:36:33.160 --> 00:36:35.320
We will be able to add them.

76904f3f-2254-4f5f-a9b8-bd57ff7cae59-0
00:36:35.320 --> 00:36:39.749
And there is a process that I still need
to work on documenting that You can

76904f3f-2254-4f5f-a9b8-bd57ff7cae59-1
00:36:39.749 --> 00:36:41.360
actually do that all online.

6a8ed180-1928-4ae0-a773-bec3a090e454-0
00:36:41.360 --> 00:36:47.120
You can come into here and request the
permit assign or tell us who the

6a8ed180-1928-4ae0-a773-bec3a090e454-1
00:36:47.120 --> 00:36:49.120
installer is going to be.

596ac3d4-5ba7-45f3-9575-16e47abd3327-0
00:36:49.680 --> 00:36:53.320
We can bill it and then they can actually
come in when it's actually done.

90e36c50-31f5-4350-b671-5b9321db97f5-0
00:36:53.320 --> 00:36:55.560
You can sign off for final.

25f8345a-88be-4d63-a11e-efef841d2ff5-0
00:36:55.800 --> 00:36:58.520
So we,
I do not have that documented right now.

51623988-95f7-4595-aa0b-f15ab9efffd9-0
00:36:59.920 --> 00:37:02.120
I would say at this point,
go ahead and just follow.

5063fb61-6b02-440d-8728-c3295a56f080-0
00:37:02.120 --> 00:37:03.520
How do you normally do it now?

3e58f439-cc71-49ed-a777-8b672e754051-0
00:37:04.600 --> 00:37:08.360
Do you do you do EA septic and e-mail it
in?

78ffbad7-2df5-4b6a-b0d4-87e9c5210686-0
00:37:08.360 --> 00:37:08.840
I do it.

0a4406c8-734e-4c7f-8b28-8444ecc8f6fb-0
00:37:08.880 --> 00:37:09.840
I do it by phone.

0e7e1ace-6bb6-4a19-b30d-d22ebc5eedff-0
00:37:09.840 --> 00:37:11.880
So go ahead and continue to do that,
is what you're saying.

02c85d8a-dd2d-4ee8-b584-0e5d9d886a72-0
00:37:12.120 --> 00:37:13.520
You can continue to do that.

a2d6b1d5-92f5-4a5b-8af4-2e18d376458e-0
00:37:13.520 --> 00:37:15.040
That will certainly still work.

96d96c83-c293-481c-a305-9433f14f7c07-0
00:37:15.360 --> 00:37:18.685
But we're working on a more automated way
that you can come in and request it right

96d96c83-c293-481c-a305-9433f14f7c07-1
00:37:18.685 --> 00:37:19.240
in the system.

924a54af-38be-4e79-9377-e5ab9c65d476-0
00:37:20.400 --> 00:37:22.640
But I haven't gotten that finalized yet.

c96c69ba-43ce-4ec3-8378-df3852049795-0
00:37:23.120 --> 00:37:24.520
So, yeah, keep doing what you're doing.

2b5505df-6fca-4df2-850d-102bdf78bf11-0
00:37:24.520 --> 00:37:26.360
It'll work just fine and we'll capture it.

1d635670-6279-4563-ac51-230bd6141e26-0
00:37:29.280 --> 00:37:29.840
Who was that?

4eebc905-174e-4fbe-a278-e92fcb14bbf9-0
00:37:32.200 --> 00:37:32.880
Eric Russell.

37b3b99c-c71a-4141-82f1-740ea7204c3f-0
00:37:33.600 --> 00:37:34.880
OK, thank you.

d4dbe542-4904-4f94-b9d7-8e8813918481-0
00:37:39.400 --> 00:37:42.040
So I just want to so this is like permit
release.

780bcc6a-4635-44f7-918c-51ad4a377f97-0
00:37:44.080 --> 00:37:47.331
I will say I know in the past,
I don't know if this is something you're

780bcc6a-4635-44f7-918c-51ad4a377f97-1
00:37:47.331 --> 00:37:49.680
interested in and we need to do some more
research.

bea14288-55d0-4a61-8ef9-2ed5872c66c7-0
00:37:50.040 --> 00:37:53.200
There's one of the companies wanted for
payment.

2082953f-24db-436c-ae4c-e41533a5d222-0
00:37:53.600 --> 00:37:57.840
They wanted a way to have money deposited
in a trust account.

5d90f667-4b9d-42e3-9c5b-a87ab72e7471-0
00:37:57.840 --> 00:38:00.873
So it was a bigger company and they
didn't want to run around have

5d90f667-4b9d-42e3-9c5b-a87ab72e7471-1
00:38:00.873 --> 00:38:01.960
everybody's credit card.

b809572f-fb81-4e2e-8d5a-5e4462c2351e-0
00:38:01.960 --> 00:38:06.139
So you could set up an account that you
could pay directly from there for their

b809572f-fb81-4e2e-8d5a-5e4462c2351e-1
00:38:06.139 --> 00:38:07.080
installers to pay.

4a895971-851a-4c08-8a0b-dbb5c182c001-0
00:38:07.360 --> 00:38:09.200
So that's another thing we're working on.

61b19f1e-08f9-4984-a53f-a31b30c572ee-0
00:38:09.560 --> 00:38:12.355
But otherwise,
we can also just still issue an invoice

61b19f1e-08f9-4984-a53f-a31b30c572ee-1
00:38:12.355 --> 00:38:13.880
to go to whoever you indicate.

4a3d9ef7-16c9-430c-b913-f2c944d41312-0
00:38:15.160 --> 00:38:17.454
And once that's paid,
we'll release the permit just like we do

4a3d9ef7-16c9-430c-b913-f2c944d41312-1
00:38:17.454 --> 00:38:17.600
now.

5f12a290-166a-4d05-a9e4-eec3051253b6-0
00:38:21.720 --> 00:38:23.760
So I see a question from Sean.

e63b6d9b-c9aa-4ffc-869f-59067a60f46d-0
00:38:23.760 --> 00:38:27.370
I appreciate having access to the Health
Department soils information as an

e63b6d9b-c9aa-4ffc-869f-59067a60f46d-1
00:38:27.370 --> 00:38:30.364
attachment document available on our back
end account and ECO,

e63b6d9b-c9aa-4ffc-869f-59067a60f46d-2
00:38:30.364 --> 00:38:33.120
is there a way to make those available in
the new system?

a2532cc8-5525-4980-b8eb-b826d65713fb-0
00:38:33.240 --> 00:38:37.357
So any attachments that were on the
record in the past or in the process of

a2532cc8-5525-4980-b8eb-b826d65713fb-1
00:38:37.357 --> 00:38:40.120
being uploaded,
you'll still have access to those.

9f061dda-3672-48e0-a979-9fa7ecc1d719-0
00:38:40.600 --> 00:38:41.720
There's how many?

7a9aab3e-a714-43b1-b404-bcd541473c2d-0
00:38:43.000 --> 00:38:45.720
There's over 500,000 attachments.

117a2361-8673-4c40-9948-067c981c64a7-0
00:38:45.760 --> 00:38:49.947
So we started with the most current and
that's in progress so that we could keep

117a2361-8673-4c40-9948-067c981c64a7-1
00:38:49.947 --> 00:38:51.240
your work moving forward.

e95b6665-180d-459c-aeaa-237e4b5026fc-0
00:38:51.440 --> 00:38:52.800
But you should have access to those.

e406ca08-12d2-421e-a383-683963e275aa-0
00:38:52.800 --> 00:38:56.415
If you had access as an attachment in ECO,
you will be able to see them in the new

e406ca08-12d2-421e-a383-683963e275aa-1
00:38:56.415 --> 00:38:56.720
system.

b1948182-b393-41b6-a280-77b628a5fe80-0
00:38:57.200 --> 00:39:00.718
So coming,
how do we see the application status and

b1948182-b393-41b6-a280-77b628a5fe80-1
00:39:00.718 --> 00:39:03.560
approved design for previous applications?

35fe657d-36de-4fac-b780-b01977dfc585-0
00:39:03.800 --> 00:39:06.820
So again,
that would be something that if you

35fe657d-36de-4fac-b780-b01977dfc585-1
00:39:06.820 --> 00:39:10.169
submitted previously,
we'll link your application,

35fe657d-36de-4fac-b780-b01977dfc585-2
00:39:10.169 --> 00:39:15.159
you'll be able to see it if it's a new
application that was just submitted.

144127dd-b848-4702-bdef-e01cb98bb413-0
00:39:15.160 --> 00:39:16.240
Do you want to look this one up?

b754bec5-1050-426b-80f5-dbd6fbc9c9c6-0
00:39:18.040 --> 00:39:24.237
So there's an on site application and the
record ID is and as a matter of fact,

b754bec5-1050-426b-80f5-dbd6fbc9c9c6-1
00:39:24.237 --> 00:39:29.040
the wild card search,
a% for wild card works in these fields.

88e08a5c-60a5-43be-8dca-749e91641002-0
00:39:29.480 --> 00:39:33.160
OSS 2000 and 500007 ends in seven.

d356fac1-0edd-4284-9bf0-0080df588cbb-0
00:39:46.300 --> 00:39:48.940
So there's your application and you can
see.

7fd79ab6-4d94-403d-8722-b2072a9b5c31-0
00:39:48.940 --> 00:39:50.660
So this is an onset.

32f02c41-6430-4b58-bd31-a2d7676f58e7-0
00:39:50.660 --> 00:39:52.060
I think this is going to be similar.

06572a20-bfef-4b60-afca-d15ad61e5c84-0
00:39:52.060 --> 00:39:53.180
Did you pay it up?

2b8b66d7-b267-4380-a5ab-378f319e31b7-0
00:39:53.780 --> 00:39:56.180
So you submitted it without paying, right?

6d40bda6-8760-4435-a06f-3e664a73e65e-0
00:39:57.000 --> 00:39:58.080
And it needs to be paid.

0bdce663-426b-4e52-9a49-706da142dd51-0
00:39:58.080 --> 00:39:59.600
So what needs to happen now?

ef05579d-6031-402c-9e58-228064a8cef7-0
00:39:59.600 --> 00:40:02.098
I've got our back office,
people are going to have to take a look

ef05579d-6031-402c-9e58-228064a8cef7-1
00:40:02.098 --> 00:40:04.560
at that and create an invoice because you
didn't pay it upfront.

93eb84a5-3f38-4ce5-b0f7-5103f758208e-0
00:40:05.000 --> 00:40:08.160
When you, when you pay it ahead of time,
the system creates the invoice.

8baf5181-c492-44d5-ae79-31dfab46f807-0
00:40:08.160 --> 00:40:12.600
So I will also say we've got money set
aside to do some enhancements.

12acd790-ff93-420e-a4ab-ccd2a643f1ef-0
00:40:13.560 --> 00:40:14.440
ECO wasn't.

616b2ac5-f8e8-43d6-86d6-cdb718c30a14-0
00:40:14.960 --> 00:40:18.074
As smooth as it is now,
when we started we did a lot of

616b2ac5-f8e8-43d6-86d6-cdb718c30a14-1
00:40:18.074 --> 00:40:21.800
enhancements the the application tracker
for example didn't exist.

7aa52d5c-2c10-4d97-af90-88cff2f5f750-0
00:40:21.800 --> 00:40:22.560
We built that.

49177184-dd64-40b0-8229-2f481262f12f-0
00:40:22.800 --> 00:40:27.120
We will be doing similar things with a
seller to make it even more helpful.

3d64c69a-a5a2-422c-82ee-905b27704477-0
00:40:27.120 --> 00:40:28.240
So stay tuned for that.

618d2e12-48b6-4320-a08e-15482087569e-0
00:40:28.240 --> 00:40:32.514
One of those would,
I would love to automate this part if you

618d2e12-48b6-4320-a08e-15482087569e-1
00:40:32.514 --> 00:40:33.480
don't prepaid.

c3860ea0-a974-418a-b237-9a873c1aced0-0
00:40:34.080 --> 00:40:37.636
But at this point,
Maddie or Jackie will be taking a look at

c3860ea0-a974-418a-b237-9a873c1aced0-1
00:40:37.636 --> 00:40:41.018
that application,
making sure that you selected the right

c3860ea0-a974-418a-b237-9a873c1aced0-2
00:40:41.018 --> 00:40:42.360
PE code, the right fee.

ed418781-117d-43d6-b3a0-6812b2974bfd-0
00:40:42.360 --> 00:40:47.380
She'll be doing an invoice and sending it
out to the applicant and whoever

ed418781-117d-43d6-b3a0-6812b2974bfd-1
00:40:47.380 --> 00:40:48.920
submitted the designer.

5345363b-f1a9-4909-9738-e4f691de6cd2-0
00:40:49.640 --> 00:40:54.719
And so then again, like I said,
you want to make sure your client pays

5345363b-f1a9-4909-9738-e4f691de6cd2-1
00:40:54.719 --> 00:40:58.440
that and then we'll move it forward once
it's paid.

5719eac4-e216-4afd-a350-ca7a8cec5aa8-0
00:41:03.440 --> 00:41:03.960
Let's see.

26ede50f-7d52-4b4a-914f-117efbf8cb8c-0
00:41:03.960 --> 00:41:05.280
Here's another question.

4016340a-33c5-4ff8-bd9a-ecdb697a5c3d-0
00:41:05.320 --> 00:41:09.204
Would you pull up the search and enter
the parcel number and click the link to

4016340a-33c5-4ff8-bd9a-ecdb697a5c3d-1
00:41:09.204 --> 00:41:10.040
that application?

28241b40-93e6-4ff5-a763-d561397516ca-0
00:41:10.040 --> 00:41:11.000
Not was answering.

84bdb81c-5375-4ab9-9d77-a7d910bcc22d-0
00:41:11.160 --> 00:41:13.320
Oh, yeah, Sean.

7c22e913-109b-485e-805d-eac6a0f05e8d-0
00:41:13.320 --> 00:41:15.120
Thank you, Sean for answering.

d387ce2b-8754-4bea-95bf-68f7f550329f-0
00:41:26.980 --> 00:41:30.260
I'm just going back through the chats
here to see what else is there.

3390d678-f00b-417f-9626-60e8948ceb93-0
00:41:31.580 --> 00:41:32.460
You Scroll down.

ba8fb632-a6c7-4dad-b26f-e30c2f634d52-0
00:41:33.300 --> 00:41:35.740
I think Sean said he's trying clicking.

6acf0cc5-1fe9-4154-9c34-eac2cfe80ad8-0
00:41:42.960 --> 00:41:46.875
Feel free to come on your mics and ask
questions like we're looking through the

6acf0cc5-1fe9-4154-9c34-eac2cfe80ad8-1
00:41:46.875 --> 00:41:47.120
chat.

a9e862e4-009e-42c1-a88c-262786ae7b1e-0
00:41:47.120 --> 00:41:59.210
But some of them have yeah,
definitely records they're being loaded.

bf3c503e-00bf-4c81-aa5a-e8002bfb0782-0
00:41:59.210 --> 00:42:01.130
We know that the our staff are the same
way.

7327fa0a-a2ec-41ec-9c33-f0619d7bd1cd-0
00:42:01.130 --> 00:42:02.210
They're like where are they?

db6ba65a-3168-4d22-a94d-f1603abcc58c-0
00:42:03.090 --> 00:42:08.890
We have them NSLA is uploading them,
but 500,000 is a lot.

b3b8c83a-e7d1-4e8c-b16f-45fefe66c1f9-0
00:42:08.890 --> 00:42:13.130
So I think they're back through 2524.

ee5dc7ea-c523-41d5-a6d9-0c93c4a8f879-0
00:42:13.130 --> 00:42:15.085
They're,
we went with the most current ones 1st

ee5dc7ea-c523-41d5-a6d9-0c93c4a8f879-1
00:42:15.085 --> 00:42:17.570
and they're working their way back and
they've been working.

a010dcf0-038a-4f70-8ba9-e013bffdf4c0-0
00:42:17.570 --> 00:42:18.920
So stay tuned.

5ccdf64f-d323-4b18-88c9-54573bba8c0c-0
00:42:18.920 --> 00:42:21.160
They'll be there soon.

da93963a-6f56-4b12-873e-d00cbdfdb5d4-0
00:42:22.080 --> 00:42:28.000
What any other specific questions or Yeah,
Laurel, this is Catherine again.

d911b5ea-5f65-4105-9204-c14adeb30601-0
00:42:28.040 --> 00:42:32.864
So under,
under our records where it says action,

d911b5ea-5f65-4105-9204-c14adeb30601-1
00:42:32.864 --> 00:42:39.040
when it says amendment,
what does that mean under your records?

f8b36846-9bed-40ee-9c5a-ab284c8b4448-0
00:42:43.320 --> 00:42:43.680
Catherine?

ef72eb85-9921-4080-8117-1a598d3c29e0-0
00:42:43.680 --> 00:42:45.520
Do you have the record number for that
one?

1dbac4ef-24cc-4f25-bf0c-cd749e26afbc-0
00:42:48.080 --> 00:42:49.320
Yeah, it's Sr.

8d0fe91a-e611-43d1-83e9-3b4211e605ba-0
00:42:50.400 --> 00:42:54.240
0306062.

6e60bc25-a8b3-4437-82f8-f8c6c88b089b-0
00:43:05.010 --> 00:43:09.930
So I'm just looking at the processing
status of that record.

a0064166-0885-4923-b93f-09a3f2a6d3fe-0
00:43:11.890 --> 00:43:14.890
So I can see that it's in stub out.

f973fedd-c1c4-4634-8b80-76d7c9cbab5b-0
00:43:15.290 --> 00:43:16.810
So it's OK to release permit.

dd318822-2359-42ad-aab3-0f06bb5f1aa3-0
00:43:17.330 --> 00:43:21.671
So this is the,
the amendment is something that we still

dd318822-2359-42ad-aab3-0f06bb5f1aa3-1
00:43:21.671 --> 00:43:27.689
are working on documenting because we
wanted a way for it to be more automatic

dd318822-2359-42ad-aab3-0f06bb5f1aa3-2
00:43:27.689 --> 00:43:28.680
for you guys.

20daa7bf-733f-4d21-8d33-c6b1c578c949-0
00:43:30.040 --> 00:43:35.353
So amendment in this record, Catherine,
would be the fact that you're calling it

20daa7bf-733f-4d21-8d33-c6b1c578c949-1
00:43:35.353 --> 00:43:38.633
in for stub out,
that you're calling in for final

20daa7bf-733f-4d21-8d33-c6b1c578c949-2
00:43:38.633 --> 00:43:41.520
inspection that we're signing off as
built.

236e1f06-9216-46d7-ab04-e3f5103289a7-0
00:43:41.520 --> 00:43:44.068
So that's instead of having a whole new
record,

236e1f06-9216-46d7-ab04-e3f5103289a7-1
00:43:44.068 --> 00:43:47.200
we built this in a way so everything
lives under 1 record.

0d523f82-ad37-4020-b9e3-313dc115506b-0
00:43:48.320 --> 00:43:49.480
So it's all together.

735be3d3-df6b-4529-9380-b897aeec568d-0
00:43:49.480 --> 00:43:54.320
So that, that's the part that we've,
we're still documenting.

d757dfaa-8b39-4ef3-97cc-d309a404cc7d-0
00:43:54.720 --> 00:43:57.156
Like I said,
our current system will work that you've

d757dfaa-8b39-4ef3-97cc-d309a404cc7d-1
00:43:57.156 --> 00:43:58.240
got and we'll find them.

09a40881-a0d3-45f8-bdf0-396334c0cd6f-0
00:43:58.240 --> 00:44:00.560
They come in through e-mail and we're
handling them.

a56dee53-053e-4bc1-aea3-a1215a9af7ff-0
00:44:00.840 --> 00:44:04.513
But this will be even better that you can
just go right to the record and submit

a56dee53-053e-4bc1-aea3-a1215a9af7ff-1
00:44:04.513 --> 00:44:06.600
the information you need to they're the
form.

2e966eb7-2c85-40a6-b392-da99a8c631e5-0
00:44:06.760 --> 00:44:09.953
Again,
there's going to be some requirements

2e966eb7-2c85-40a6-b392-da99a8c631e5-1
00:44:09.953 --> 00:44:15.913
like if you're trying to call in a permit
to be issued to ABC, you know, installer,

2e966eb7-2c85-40a6-b392-da99a8c631e5-2
00:44:15.913 --> 00:44:21.377
then you would have to tell us that we'd
have to add them as a professional,

2e966eb7-2c85-40a6-b392-da99a8c631e5-3
00:44:21.377 --> 00:44:23.080
a contact on the record.

3b1a863c-341d-4fa5-8859-2ca60a3f244e-0
00:44:23.640 --> 00:44:27.200
And then they only if they're a contact
on the record,

3b1a863c-341d-4fa5-8859-2ca60a3f244e-1
00:44:27.200 --> 00:44:32.574
no other installer would be able to sign
off on the installation or final that the

3b1a863c-341d-4fa5-8859-2ca60a3f244e-2
00:44:32.574 --> 00:44:36.199
final was done for the yeah,
the installation was done.

44e45146-3bc4-46d7-b99b-2e24c9ebee18-0
00:44:36.200 --> 00:44:39.749
So that's coming and should be pretty
straightforward and,

44e45146-3bc4-46d7-b99b-2e24c9ebee18-1
00:44:39.749 --> 00:44:43.600
and will require going through the
website and putting that in.

313d9f54-81ee-4c26-b853-f022b4f4dd70-0
00:44:43.600 --> 00:44:44.680
You can go straight to the record.

eb4748ca-f8bb-4092-a501-bae996257eae-0
00:44:44.680 --> 00:44:45.960
So that's what an amendment is.

c2f3bcb8-769a-45c9-853c-224b4fb0e6e5-0
00:44:45.960 --> 00:44:48.691
It's something additional,
another process,

c2f3bcb8-769a-45c9-853c-224b4fb0e6e5-1
00:44:48.691 --> 00:44:53.720
a process that happens on existing record
is is the best way I can explain that.

d283e412-dbdd-45f0-b537-7d31aec2d199-0
00:44:54.400 --> 00:44:55.280
OK, thank you.

526a208c-48e9-460f-bfed-7c9e9575d798-0
00:44:56.680 --> 00:45:01.975
I think the same thing maybe whether it's
just a digital attachment or the Asbelt's

526a208c-48e9-460f-bfed-7c9e9575d798-1
00:45:01.975 --> 00:45:06.891
coming in another thing that instead of
being a separate application and even

526a208c-48e9-460f-bfed-7c9e9575d798-2
00:45:06.891 --> 00:45:10.800
we're looking at renewal right now,
that's a new application.

ad8023ac-3f4e-444e-8f58-b2cda0029d37-0
00:45:11.280 --> 00:45:13.560
We'd like to keep it all in one place.

958eef1f-7a85-4993-a793-c305e8062672-0
00:45:13.560 --> 00:45:16.966
So when you do a new application,
we have to move all the records to the

958eef1f-7a85-4993-a793-c305e8062672-1
00:45:16.966 --> 00:45:17.480
new record.

49f9468e-a8a9-40b0-8362-b914024eb9ad-0
00:45:17.480 --> 00:45:20.640
So we're we're trying to make that stay
under the same record as well.

f752dcf8-1b7c-4a1d-954a-a988a6018c74-0
00:45:21.280 --> 00:45:22.120
So stay tuned.

7d733551-45e5-4f95-b201-c186c2e09173-0
00:45:28.380 --> 00:45:31.740
And I would say Brad and I are and Jamie
are all available.

bf6f1041-6f88-4ab8-8f28-978b1a6628e9-0
00:45:33.200 --> 00:45:34.920
We've got staff working.

5206186d-1667-4c36-8066-e31b98431f49-0
00:45:34.920 --> 00:45:37.600
We've got kind of an issue log of things
they're seeing.

9f1a1726-b5f2-48a1-a50c-c8c1f9f94b65-0
00:45:37.800 --> 00:45:39.720
We'll be adding your comments.

7f9bde6e-9111-4a30-bde3-67f4afdf4cce-0
00:45:39.720 --> 00:45:42.920
So if you want to send those into EH
septic, that's fine.

de71bf78-b668-4fd2-8253-fe6d6c0186b9-0
00:45:45.040 --> 00:45:50.907
You could send them directly to me if you
want and we'll get them in in to take a

de71bf78-b668-4fd2-8253-fe6d6c0186b9-1
00:45:50.907 --> 00:45:51.480
look at.

80438415-f600-4682-ba0b-baca48504e2b-0
00:45:52.080 --> 00:45:56.160
I've set up sometimes I know to meet with
someone next week just to walk through.

1a778b94-cc3f-4498-9006-c9153b8f7110-0
00:45:56.440 --> 00:45:58.000
We can do more of these.

eab51e38-b330-4cf3-a24e-26a6a09a49d6-0
00:45:58.000 --> 00:45:59.520
You'll have more questions.

59f4dfdc-499f-449a-b75e-a4dcb41c0f0a-0
00:45:59.720 --> 00:46:04.818
So I would say just feedback maybe to
this group or to myself,

59f4dfdc-499f-449a-b75e-a4dcb41c0f0a-1
00:46:04.818 --> 00:46:06.680
ellejellison@tpchd.org.

4008c511-11e7-4eea-94a9-586814f098ca-0
00:46:07.240 --> 00:46:12.835
Happy to get that feedback so that we can
have these kind of meetings or, you know,

4008c511-11e7-4eea-94a9-586814f098ca-1
00:46:12.835 --> 00:46:18.230
take in input as as much as you haven't
and some things we'll be able to fix and

4008c511-11e7-4eea-94a9-586814f098ca-2
00:46:18.230 --> 00:46:22.559
it's just a training issue that you just
haven't figured it out.

a7929ff6-54fd-4148-bfdc-197eb7f702d5-0
00:46:22.840 --> 00:46:27.195
Some things we can fix in our own
configuration and some things are going

a7929ff6-54fd-4148-bfdc-197eb7f702d5-1
00:46:27.195 --> 00:46:30.080
to need an and be an enhancement in the
program.

2abc8c62-00d0-42a9-b16a-ac0a7f817b3f-0
00:46:30.080 --> 00:46:34.607
We have that coming from every our staff
as well as customers that use it

2abc8c62-00d0-42a9-b16a-ac0a7f817b3f-1
00:46:34.607 --> 00:46:35.280
externally.

790918a2-efb7-46b0-b08f-95779ace3680-0
00:46:35.280 --> 00:46:37.240
And we're happy to take all of that
feedback.

53cee780-6f6b-4612-968e-6db781661385-0
00:46:38.000 --> 00:46:40.960
We're really just we and we,
I will just say out loud,

53cee780-6f6b-4612-968e-6db781661385-1
00:46:40.960 --> 00:46:45.160
I we do recognize this is not the best
time of year to go live for you or us.

997e27d8-fda2-4457-b586-b179c7228f2e-0
00:46:45.160 --> 00:46:46.680
We know it's the busiest time.

6ab3ceed-f624-4c33-ac16-c0014687203c-0
00:46:47.080 --> 00:46:53.120
We also are 3 1/2 years into this and
needed to make the move at this point.

d9914c1c-026b-44bd-bd5c-543f144eddf2-0
00:46:53.120 --> 00:46:56.700
It was,
it was we were getting credits for every

d9914c1c-026b-44bd-bd5c-543f144eddf2-1
00:46:56.700 --> 00:47:00.280
month they delayed because we've waited
so long.

4f8a689e-14b3-4f1e-9a2e-fc2f5ccae124-0
00:47:00.280 --> 00:47:04.040
And so I just,
we'll say there's no good time.

b6a0c5a2-865b-4e69-8341-94535650e8dd-0
00:47:04.040 --> 00:47:05.920
This is probably the absolute worst time.

bfa3e19e-15e1-469d-bde1-ada912c6db8b-0
00:47:05.920 --> 00:47:09.009
We recognize that,
but we needed to move forward and get

bfa3e19e-15e1-469d-bde1-ada912c6db8b-1
00:47:09.009 --> 00:47:09.280
live.

38b6669c-e0ce-40e6-8ffa-8e97b7b2e2b3-0
00:47:09.280 --> 00:47:12.104
So we are committed to hearing your
concerns,

38b6669c-e0ce-40e6-8ffa-8e97b7b2e2b3-1
00:47:12.104 --> 00:47:14.560
your ideas and working forward on those.

93c08e6e-a717-4fe8-ba89-65f898d4a9b2-0
00:47:14.560 --> 00:47:17.040
So I just I just want to recognize that.

baf7d9cd-afdf-4fb4-ae5f-6280340b6b1d-0
00:47:19.760 --> 00:47:21.160
So appreciate your patience.

2811288c-303e-45df-9b80-41bea014e092-0
00:47:21.200 --> 00:47:22.480
Would love the feedback.

1703e842-1b4a-4d0f-8fdc-57a2f12399b1-0
00:47:22.680 --> 00:47:24.440
I've had some people that have been
frustrated.

a0369123-c5a6-4bb6-849b-df9dc397192a-0
00:47:24.440 --> 00:47:26.160
I have other people that are like this is
great.

175b1463-26a5-4f75-8925-04f738f10fbc-0
00:47:26.440 --> 00:47:29.000
That's very typical of any go live.

97e43300-bff6-43c1-9f81-6e6340f1ded5-0
00:47:29.000 --> 00:47:37.066
Everybody's at a different stage and you
know, busyness, tech, savviness,

97e43300-bff6-43c1-9f81-6e6340f1ded5-1
00:47:37.066 --> 00:47:38.920
just all of that.

31c9a9ea-d3d4-475f-93c4-a96c10f5913c-0
00:47:39.200 --> 00:47:42.008
The help,
if you go to the help screen that we have

31c9a9ea-d3d4-475f-93c4-a96c10f5913c-1
00:47:42.008 --> 00:47:45.626
set up on the website, again,
all those documents are set up and I

31c9a9ea-d3d4-475f-93c4-a96c10f5913c-2
00:47:45.626 --> 00:47:47.840
actually made changes as of this morning.

fcd18a96-2f64-4e48-a1e6-c30d20a0de3a-0
00:47:48.080 --> 00:47:50.285
Most of them,
if you look at them down below,

fcd18a96-2f64-4e48-a1e6-c30d20a0de3a-1
00:47:50.285 --> 00:47:54.072
we'll have today's date because I did
some edits just based on a little bit of

fcd18a96-2f64-4e48-a1e6-c30d20a0de3a-2
00:47:54.072 --> 00:47:54.840
feedback we got.

edfe8376-300b-41df-9a1a-4e1aa677fa7a-0
00:47:54.840 --> 00:47:56.040
Most of them are pretty good.

916319c5-d543-4130-ad6a-b0088ece3b13-0
00:47:56.720 --> 00:48:00.520
Please utilize those,
but I'm happy to take questions as well.

9c9b9bc7-1049-4159-9794-71d615f96189-0
00:48:03.920 --> 00:48:04.840
We're here to support you.

6fda2df9-694d-4d5d-a3aa-8f9555bbdc59-0
00:48:04.840 --> 00:48:06.520
We're not trying to make it more
difficult.

1261fc35-5f8a-4425-b5cb-d1728aee1a53-0
00:48:11.200 --> 00:48:12.560
Any other questions?

12176338-d12e-43df-a53f-e4eccfa94b81-0
00:48:16.920 --> 00:48:19.957
I notice there isn't an update on my
account,

12176338-d12e-43df-a53f-e4eccfa94b81-1
00:48:19.957 --> 00:48:22.400
contact license or trust information.

fe8855ad-99c3-4359-a45a-c37bdbfda6ab-0
00:48:30.560 --> 00:48:34.184
Is there so, so this question is,
I have not found a way to delete a work

fe8855ad-99c3-4359-a45a-c37bdbfda6ab-1
00:48:34.184 --> 00:48:35.360
in progress application.

8203a50e-13f5-43af-a628-96e5dddc8d99-0
00:48:35.360 --> 00:48:39.080
So I mean a temporary application if you
put it in and you change your mind.

93700b8e-2939-4ee1-b040-484fa34ba2db-0
00:48:39.080 --> 00:48:40.440
Is that the question, James?

52335d6a-0b0a-4425-92f7-c0c00b5f723e-0
00:48:42.720 --> 00:48:48.169
Yeah, so I did like a,
a mock application and now when I go to

52335d6a-0b0a-4425-92f7-c0c00b5f723e-1
00:48:48.169 --> 00:48:53.360
my dashboard, it's sitting down in,
in my work in progress.

93661021-d413-4bdc-8be0-53bdd4782e8e-0
00:48:53.760 --> 00:48:55.320
I have no way of getting rid of it.

2ae71801-fdc9-4a27-a3b9-1b78cea5ac33-0
00:48:55.320 --> 00:48:57.640
And I was wondering if there's a way to
just like delete that.

f9e295e4-eebc-412d-b5f7-02d68aa957f0-0
00:48:58.760 --> 00:49:01.600
I don't think there's a way for you to
delete it that I know of.

9a1dbc5d-d489-4721-8e56-399d8ff5f769-0
00:49:01.600 --> 00:49:03.000
We can look into that as well.

86cf990b-c360-4c01-bf91-fe136814af6e-0
00:49:03.000 --> 00:49:06.825
But I will tell you if after 30 days they
go away,

86cf990b-c360-4c01-bf91-fe136814af6e-1
00:49:06.825 --> 00:49:09.600
so it will only be there for a month.

3621c336-df3e-47b0-ab7a-6f5fe479ef2d-0
00:49:10.720 --> 00:49:13.440
So that's true if you start 1 and it
never gets paid.

ba2f998d-63e4-4eb9-a6c9-2fb3bc992c9a-0
00:49:14.080 --> 00:49:16.960
So that's the key for at least for on
site.

3a3db6a2-d7d6-40ae-a36c-9802ba24f737-0
00:49:17.240 --> 00:49:22.046
If we bring it in without a payment and
we send the invoice and your customer

3a3db6a2-d7d6-40ae-a36c-9802ba24f737-1
00:49:22.046 --> 00:49:24.758
doesn't pay,
it's gonna go away in 30 days,

3a3db6a2-d7d6-40ae-a36c-9802ba24f737-2
00:49:24.758 --> 00:49:27.839
it'll get cancelled and you'd have to
start over.

3ebcc022-e136-426a-baa8-9458ab37a726-0
00:49:27.840 --> 00:49:29.800
So that's why we say we, we need you.

0cfe2742-f114-428e-890d-ea30a6705cc0-0
00:49:30.120 --> 00:49:34.920
We'll do the invoicing portion so that
you don't have to prepay in this case.

3bb7d222-6eeb-497a-89bc-8c8bb983336b-0
00:49:35.120 --> 00:49:37.200
But we need you to follow up and make
sure.

f98b6472-efee-4125-9a34-2d7b4bc0d31a-0
00:49:37.480 --> 00:49:39.349
I mean,
I guess that's in your best interest too,

f98b6472-efee-4125-9a34-2d7b4bc0d31a-1
00:49:39.349 --> 00:49:40.920
because then you don't have to reenter it.

bafd0f2b-902e-41a4-a275-d28c10d8b2b1-0
00:49:40.920 --> 00:49:43.000
Or maybe you don't continue with that
customer.

a797465d-3bc0-4ef4-b7f9-1dbd5824c3c8-0
00:49:43.000 --> 00:49:44.480
I'm not sure how you handle those.

6761a1c9-757e-4d42-890c-6717b918dde8-0
00:49:45.160 --> 00:49:48.440
But but yeah,
they'll go away after 30 days.

9f7c7a4c-f54a-490e-a1b1-e57763770f5f-0
00:49:48.440 --> 00:49:49.920
So don't they aren't there forever.

baeeccda-104c-489f-81d0-d1d42b91b3e3-0
00:49:50.600 --> 00:49:51.080
OK, sweet.

abdce832-2003-4417-a666-e29f1c1d3cd6-0
00:49:51.600 --> 00:49:53.240
And it should go away as you enter them,
right?

878a70ef-8fe3-4667-90dd-1b07fee17c8a-0
00:49:53.240 --> 00:49:55.480
Because you'll finish them and and
they'll move on.

6c894895-a811-4a80-a716-acdbfe11b4d9-0
00:49:56.600 --> 00:49:57.680
But I don't know that.

14450176-d6c4-4aeb-a0e6-a81861e8c04e-0
00:49:57.720 --> 00:49:59.960
I mean, we can check we,
we've got a question.

ac95d1ff-5d93-4272-9743-c04e83206e12-0
00:50:01.160 --> 00:50:08.166
We've got a a note made about could we
add a delete button if you if you don't

ac95d1ff-5d93-4272-9743-c04e83206e12-1
00:50:08.166 --> 00:50:14.730
want to continue your other this other
question is to update your account

ac95d1ff-5d93-4272-9743-c04e83206e12-2
00:50:14.730 --> 00:50:15.440
contact.

b86535de-70c5-4252-98d0-bbc427f7ff91-0
00:50:16.400 --> 00:50:18.440
Yeah, so this is interesting to me.

40c0401d-9d46-4d12-aae5-01158066c91d-0
00:50:18.440 --> 00:50:19.800
I've noticed this myself.

35b2601a-b037-46a3-8091-df7f8580abdf-0
00:50:19.800 --> 00:50:22.440
So your go to an account contact.

53e42876-f281-4e71-ade5-56abde6fbf4d-0
00:50:23.160 --> 00:50:29.426
I actually did do a typo on I noticed
there isn't an edit button to update my

53e42876-f281-4e71-ade5-56abde6fbf4d-1
00:50:29.426 --> 00:50:32.720
account contact license or trust account.

acefb956-f548-481e-afb8-fe54d35ed1a5-0
00:50:33.080 --> 00:50:37.778
So are you talking about your account,
your personal login account or on an

acefb956-f548-481e-afb8-fe54d35ed1a5-1
00:50:37.778 --> 00:50:38.520
application?

a1e444cf-7879-4a33-ab80-2f41d1a13a85-0
00:50:39.960 --> 00:50:45.027
So I'm guessing you're talking I can edit
my login information,

a1e444cf-7879-4a33-ab80-2f41d1a13a85-1
00:50:45.027 --> 00:50:51.520
but I can't edit my contact information
or any of the other ones on your account.

040aebbb-8b72-44e5-a211-497f8571fbaa-0
00:50:52.080 --> 00:50:52.380
Mm Hmm.

a507f770-87a3-4265-87d9-8676daa4f3a9-0
00:50:52.680 --> 00:50:55.200
Yep, yeah, go to your account,
account management.

322a691c-0c13-4875-b390-8f24e080f84c-0
00:50:55.520 --> 00:50:58.120
So I will share the license information.

db6a60bd-80b4-48bb-8320-e53c58c552c5-0
00:50:58.120 --> 00:50:59.880
I wouldn't worry about that is set up.

7f976349-875f-47a5-9130-e4c55ad9a883-0
00:50:59.880 --> 00:51:05.780
And I actually just edited this on one of
the documents in the help screen that's

7f976349-875f-47a5-9130-e4c55ad9a883-1
00:51:05.780 --> 00:51:11.320
set up because you can set it up to link
to like the state of Washington LNI

7f976349-875f-47a5-9130-e4c55ad9a883-2
00:51:11.320 --> 00:51:12.760
license information.

6b139a12-1861-456f-9b5c-402b843e5914-0
00:51:12.760 --> 00:51:15.320
We don't have that configured,
so that won't matter.

4ba9c814-3525-47b9-b4df-3518801fb9e3-0
00:51:15.320 --> 00:51:17.320
You have a separate licensed professional.

63724a4a-0036-49f7-87c9-4174f8dceae7-0
00:51:17.520 --> 00:51:20.709
If you're a licensed professional,
you have a separate account in our

63724a4a-0036-49f7-87c9-4174f8dceae7-1
00:51:20.709 --> 00:51:21.120
database.

49c452c0-31dd-4843-97c1-d56ff2fb52ab-0
00:51:21.120 --> 00:51:22.320
So I wouldn't worry about that.

f9f70671-1362-4943-920c-84271a2e2549-0
00:51:22.600 --> 00:51:26.600
But I did go in and edit something on a
contact.

276d975f-d80f-48f6-a218-eaf479d10adf-0
00:51:26.600 --> 00:51:31.880
And although I could edit, I, I,
I had a typo and I fixed it.

eae6e550-90ca-4955-a579-6c9cbdbb0d6c-0
00:51:31.880 --> 00:51:35.202
It allowed it to fix,
but it didn't show up on the display on

eae6e550-90ca-4955-a579-6c9cbdbb0d6c-1
00:51:35.202 --> 00:51:37.400
the front screen once you close the edit.

4c515614-5343-405d-ab00-0c6f195117d2-0
00:51:37.760 --> 00:51:41.560
So that's also noted as a,
it looks like it's not edited.

e1c245d3-5b05-4768-a473-0fa61faac0cc-0
00:51:41.840 --> 00:51:45.611
So for contact information,
there isn't an edit,

e1c245d3-5b05-4768-a473-0fa61faac0cc-1
00:51:45.611 --> 00:51:47.920
but it to do your own contact.

2f79e071-8a06-444e-8cc4-bdbe7579f60a-0
00:51:48.120 --> 00:51:49.440
We're also making a note of that.

23cb976a-1064-46db-a970-248e830b4b72-0
00:51:49.440 --> 00:51:53.060
Some of these are just maybe things that
aren't turned on in the system and it's a

23cb976a-1064-46db-a970-248e830b4b72-1
00:51:53.060 --> 00:51:56.680
configuration that just didn't get caught
with all the testing we've already done.

6b3237fb-60f9-4150-baf0-6b0747b1183b-0
00:51:57.040 --> 00:52:04.122
So we will let you know be looking for
that to to change to the trust account

6b3237fb-60f9-4150-baf0-6b0747b1183b-1
00:52:04.122 --> 00:52:06.120
and the trust account.

81ab56f7-2f9e-4778-bb9b-f7da454322fa-0
00:52:06.120 --> 00:52:10.994
I guess I would say if anyone's
interested in a trust account to reach

81ab56f7-2f9e-4778-bb9b-f7da454322fa-1
00:52:10.994 --> 00:52:13.945
out,
that's something that I got asked for

81ab56f7-2f9e-4778-bb9b-f7da454322fa-2
00:52:13.945 --> 00:52:16.280
years ago by Flohawks at the time.

cab8436f-b3fb-44f1-b1ba-3194ddf574de-0
00:52:16.280 --> 00:52:20.858
I don't know if they're still interested,
but they're obviously a bigger company

cab8436f-b3fb-44f1-b1ba-3194ddf574de-1
00:52:20.858 --> 00:52:25.154
that has a lot of different installers
and to track down someone to pay was

cab8436f-b3fb-44f1-b1ba-3194ddf574de-2
00:52:25.154 --> 00:52:25.720
difficult.

5668fded-59e3-4270-b214-0e489b439d9f-0
00:52:25.720 --> 00:52:29.915
So they wanted to just deposit, you know,
$5000 in an account that they could

5668fded-59e3-4270-b214-0e489b439d9f-1
00:52:29.915 --> 00:52:34.057
replenish as they wanted to and then
certain staff would have access to pull

5668fded-59e3-4270-b214-0e489b439d9f-2
00:52:34.057 --> 00:52:35.080
from there and pay.

68db5978-6923-4593-bad3-45b9126c8476-0
00:52:35.080 --> 00:52:38.716
So it wasn't a hang up every morning when
they were trying to pull installation

68db5978-6923-4593-bad3-45b9126c8476-1
00:52:38.716 --> 00:52:39.080
permits.

28d3f14a-b074-41b4-9bd7-8661a619fadd-0
00:52:39.640 --> 00:52:41.360
And so that that can work as well.

be80f84c-9d18-4351-a9c5-7ef84d0eb7cf-0
00:52:41.360 --> 00:52:45.120
So if anyone's interested in that,
we're happy to do that.

5fc45404-577a-4a13-82f2-2e282b0a70a8-0
00:52:45.120 --> 00:52:47.480
I think the other thing I want to cover
here delegates.

42560b1a-0c96-4df8-80a4-a3c7a549babf-0
00:52:49.560 --> 00:52:51.562
So when you set up an account as a
company,

42560b1a-0c96-4df8-80a4-a3c7a549babf-1
00:52:51.562 --> 00:52:55.022
what we recommend is you set up for the
company and then delegates would be

42560b1a-0c96-4df8-80a4-a3c7a549babf-2
00:52:55.022 --> 00:52:56.159
people that work for you.

4f508bf1-61dc-4b43-9d55-89a32e9e9439-0
00:52:56.160 --> 00:53:01.224
So think about if you're a company and
you have several employees,

4f508bf1-61dc-4b43-9d55-89a32e9e9439-1
00:53:01.224 --> 00:53:04.400
they could log on and work on your behalf.

af1545d6-5ec5-49d4-aa6f-3a615f355d23-0
00:53:04.920 --> 00:53:08.280
If they create their own account and they
leave, you don't have their password.

28c914a4-dc69-4efa-aa61-def772d65977-0
00:53:08.680 --> 00:53:10.680
Sometimes you can't access your
application.

a20bbd0d-27d1-43d6-8323-8412fa635787-0
00:53:10.680 --> 00:53:14.798
So this is a way that you could give
someone permission that works for you to

a20bbd0d-27d1-43d6-8323-8412fa635787-1
00:53:14.798 --> 00:53:17.280
see your applications and work on your
behalf.

ffaa2703-5b0e-44c6-88dc-c0ac81d3dba3-0
00:53:17.960 --> 00:53:21.240
And then you could actually, OK, well,
I'll take your text.

e2fcfdaa-aee3-4811-9213-8a2f3fcf472b-0
00:53:23.600 --> 00:53:25.000
Bob, you're not on mute.

2d95d393-cc3c-46dd-9e41-c8045b1717ec-0
00:53:28.000 --> 00:53:29.800
So anyway, that's how the delegate works.

fb7e382b-dde9-47b2-ba8f-cb9cba8b1055-0
00:53:29.800 --> 00:53:34.678
So if you want to make sure all of the
body of work you do under one company is

fb7e382b-dde9-47b2-ba8f-cb9cba8b1055-1
00:53:34.678 --> 00:53:37.483
accessible,
I would recommend that using that

fb7e382b-dde9-47b2-ba8f-cb9cba8b1055-2
00:53:37.483 --> 00:53:38.520
delegate feature.

083c92ea-58ef-40fc-aebf-3893588c19c1-0
00:53:38.520 --> 00:53:40.915
And again,
if somebody wants to use that and need

083c92ea-58ef-40fc-aebf-3893588c19c1-1
00:53:40.915 --> 00:53:42.640
some help with that, give us a call.

cb2cc036-621d-4eb5-8ed8-7e5948c39f40-0
00:53:42.640 --> 00:53:44.520
We're happy to help with that or just
e-mail us.

e29cb305-f615-4970-b3bb-56c86b93447e-0
00:53:50.330 --> 00:53:52.490
I appreciate you guys joining.

e1c83757-d5ff-49d9-8b43-6e62a078b659-0
00:53:52.490 --> 00:53:59.846
I know it's at one 2:00 and I know this
is crunch time when you're just trying to

e1c83757-d5ff-49d9-8b43-6e62a078b659-1
00:53:59.846 --> 00:54:02.000
get to your application.

3cb8a955-9819-466b-a420-70d4d3d7fbb8-0
00:54:02.000 --> 00:54:05.280
So again, really open to your feedback.

fc692dfa-0283-4700-bbc1-76b183c34fa4-0
00:54:05.280 --> 00:54:06.240
Be a septic.

76b8aacf-cf0d-4a58-9a9f-46d45262e1bb-0
00:54:06.240 --> 00:54:08.040
You can e-mail me directly.

5d4e7d6a-488e-4fc3-adec-4162080f8796-0
00:54:09.120 --> 00:54:12.530
We're here to work with you and make it
as smooth as we can both internally and

5d4e7d6a-488e-4fc3-adec-4162080f8796-1
00:54:12.530 --> 00:54:13.000
externally.

0cd2257c-2209-4b2b-b3db-fd2ddb4711d8-0
00:54:13.000 --> 00:54:17.528
Now we have a lot of staff on here too
that are just working hard to keep things

0cd2257c-2209-4b2b-b3db-fd2ddb4711d8-1
00:54:17.528 --> 00:54:17.920
moving.

ee8fcc18-c2a6-445e-97f8-dce15f531b20-0
00:54:18.840 --> 00:54:21.262
So far,
I think we had people in the field doing

ee8fcc18-c2a6-445e-97f8-dce15f531b20-1
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inspections and they've been practicing.

67a9cf34-4fd7-47a3-9459-11e1fd3523bf-0
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I've heard good things from staff in
terms of processing things,

67a9cf34-4fd7-47a3-9459-11e1fd3523bf-1
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so let us know if you have any questions
or feedback.

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Appreciate your time today.

f889379d-a27a-4b4f-a7da-e3f68bc9ac40-0
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Thank you all.

777f04e5-1561-42ab-90f8-14870d496402-0
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Thank you.