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Questions about COVID-19? We have answers. Lots of them.

Extraordinary times call for extraordinary levels of communication.

More than eight weeks ago, we activated an incident response team to help protect you from the novel coronavirus, now called COVID-19.

As the virus advanced across Western Washington and eventually entered Pierce County, you wanted as much information as you could get your hands on. Vast numbers of you reached out daily through the phone, email, social media and our website.

We get it. You’re concerned about your family’s health. You want to know more about what we recommend—and why. You want to know if you should go to work or your kids should go to school—and why. You want to know when life will return to normal. (We all want to know this!)

And many important community partners have questions of their own. Schools. Businesses. Government agencies. Healthcare providers. Political leaders who need to make big decisions. Journalists who want to tell you what’s happening. People who protect our most vulnerable residents.

The numbers tell the story of a community reaching out to its reliable source of public health information. In the last 10 days, our website received as much traffic as it normally does in three months! And that’s the tip of the iceberg:

  • You viewed our COVID-19 web content about 220,000 times. Monday alone, we tracked more than 50,000 times.
  • Subscriptions to our blog, Your Reliable Source, grew by 2,500%.
  • More than 55,000 of you viewed our Facebook posts.
  • More than 11,000 of you interacted with those Facebook posts.
  • Our Facebook following grew by more than 20% and our Twitter following grew by 35%.
  • You placed 516 calls to ask us questions about COVID-19.

We’re glad you’re turning to us for reliable information during this unusual time. To meet your unprecedented need for information, many staff members put aside their daily work to provide answers.  Everyone from nurses to project managers to food-establishment inspectors to administrative staff has played a role to relay accurate and timely information to you. As of March 8, 15 staff members worked about 800 hours on COVID-19 communication. They’re a part of a team of 81 staff members who have devoted more than 3,700 hours to this response effort. We appreciate your patience if we haven’t yet responded to your request.

Make sure you know how to find the information we’ve provided, and how to receive regular updates in the future:

The COVID-19 outbreak in Pierce County is fluid. We are working hard to meet your need for reliable and accurate information. Continue turning to us for information, and we’ll continue working tirelessly to provide it.

COVID-19 webpage on laptop